Customer Service Representative
Resume:
I'zaria Cousin
Mobile, AL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Alorica Customer Service Representative
Alorica - Mobile, AL
March 2021 to June 2022
• Providing service and support to customers over the phone to resolve their questions or concerns
• Maintain and update customer information as necessary
• Attempt to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and processing of payments
• Tracks call-related information for auditing and reporting purposes
• Provide feedback reports on call issues
• Upsells to customers as necessary
Crew Member
Hardees - Mobile, AL
October 2018 to April 2019
• Provide customer service
• Taking and giving orders
• Taking payments
• Operate cash register
• Cleaning the restaurant and completing other assigned tasks. Self Employed Hair Stylist
Home - Mobile, AL
January 2016 to December 2018
• Provide full services, including braiding, twisting, shampooing, blow drying, coloring, and styling
• Providing both customer service and personal service
• Consistently received positive performance reviews from guests.
• Properly removed weave installations from client's hair
• Excellent communication and customer service skills
• Interact face to face with customers
• Ensure clients with scheduled appointments receive service in a timely manner Education
High school or equivalent
Pass Christian High School - Pass Christian, MS
August 2017 to December 2018
High school
Skills
• Highly Motivated Self-Starter (3 years)
• Hair Styling
• Food Preparation
• Food Production
• Upselling
• Customer service (1 year)
• Communication Skills
• Computer Skills
• Leadership
• Knowledge management
• Social listening
Languages
• English - Expert
Awards
Academic Honor Roll Awards
2017
• A Honor Roll/ AB Honor roll
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