Customer Service Sales

Kathy Dixon

***** – **th avenue

Surrey B.C.

Phone 604-***-**** or Cell 604-***-****

E-mail: **********@****.**

SUMMARY

Commitment / Leadership / Integrity

Enthusiastic, self – disciplined and creative with a proven and solid ability to achieve excellent results for maximizing profits;

Very knowledgeable in enhancing profitability, growing high quality loan and mortgage portfolios;

Bondable, dependable, and proactive with particular attention to detail and performance;

Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

AREAS OF EXPERTISE

Exceptional Management Experience

Effective Communication Skills

Superior People Skills

Highly Promoted CSI

Hiring, Training & Discipline of Staff

Scheduling Staff

Maximizing Profits

Loan & Mortgage Lending

Worked in conjunction with all Financing Institutions

RV and Vehicle Financing

Negotiating Contracts

Preparation of Month End Reports

Bad Debt Accounts Collection

Coordinating Deliveries, Follow ups, & After Sales Service

PROFESSIONAL EXPERIENCE

KD Financial Consultants Ltd. 1992 – 2022

Business Manager - responsible for overall operations of business offices for car dealerships

Hiring, disciplining and training; including participation in the development and training of

staff for all current updates and customer satisfaction

Scheduling; including extra staffing for special functions

Negotiated on behalf of the customer with lending institutions for the best possible outcome

Worked in conjunction with banks, leasing companies, and other financial institutions

Checked all contracts at point of sale for accuracy & integrity of al monetary and descriptive

items within the deal

Maximized profits through; finance, lease, related insurance contracts, sale of protection packages

Responsible for bad debt account collection

Concentrated on Customer Service Initiatives

Coordinated deliveries and performed follow-ups to maximize after-sales of warranties and protection

Packages

EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduated Secondary Education

BMO Loans and Mortgages Course

UBC Mortgage Brokers Course

GMAC Finance and Insurance Course

1st Canadian Finance and Insurance Course

Honda Finance and Insurance Course

Motor Dealers Council Professional Certification Program

All VSA Courses

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