Front Desk Customer Service

Alie Abdurakhmanova

New Orleans, LA ***** 504-***-****

*************.****@****.**

5+ years of experience in Management

2+ years of experience in Marketing

PROFESSIONAL EXPERIENCE

MARRIOTT INTERNATIONAL,

Front Office Manager Trainee

New Orleans, LA

May 2022–Present

For 1 year

Work with variety Salesforce programs & GXP, GPS, MARSHA reservation systems

Teamwork within of multitasking environment and reports preparation

Responsible work with delegations and different groups of tourists,

Supervise the arrival, stay over and departure of all guests of the hotel

Adjust data for bills, advance deposits and all types of payment throughout all external resources

Coordinate and train all new team members

Customer complaints and requests resolutions service

Proficiency in Night Audit by analyzing data

LEDI LLC.

Marketing Manager Supervisor

Remote

October 2020 – October 2022

2 years

Establishes and manages workflow, overseeing deadlines and coordinating schedules

Assist and lead marketing managers in partnership with the respective international brands/companies

Perform all office duties such as ordering supplies, track and report each marketing plan/program performance and results

Close communication work with B2B marketing programs/team cooperation and campaigns

Decode complex technical concepts in non-technical way across all team members

Building up a team: assist in hiring, selection, learning and development of staff HR assistants

Organizing high Performance Management by adopt and oversee faster communication channels

CASA DE HIGOS

Front Desk Manager / Manager of Operations

Samarkand, Uzbekistan

September 2019 – September 2021

For 2 years

Implemented core standards for new business though out the property with a primary focus on customer service

Developing communication channels through out departments

Efficiently increased occupancy from 52.3% to 76.6% and keep it in that range even in 2020

Oversee the day-to-day management & forecasting.

Overcoming COVID challenges by building new collaborations and maintain performance

Full Responsibility in organising in managing housekeepers and room services

Initiate promotional concepts and building hotel pictures and description on different online platforms

Coral Sands Hotel (summer work)

Front Desk

Ocean City, NJ

May 2019 – September 2019

Managing with all booking of guests through "innsoft system" with Airbnb, Expedia, Booking.com

Gained general office helping to the manager with allocating personal stuff and housekeepers, answering

e-mails & phone calls

Independent customer engagement and complaint handling

Worked directly with American customer service

Providing day to day reports equally with General Manager

Urban Crepes (summer work)

Kitchen

Ocean City, NJ

May 2019 – September 2019

Managing, calculation orders to re-stock and purchase for the kitchen

Cooking all types of food in the kitchen 15 types of French Crepes and 13 types of American Breakfast, Lunches and Dinners, Quick bites and Comfort Foods.

Cash desk management, cash skims, and register closeouts, revenue reports

Monitoring stuff and work at a very fast and busy pace

Full responsibility for quality, service, cleanliness opening and closing

Assisted with labor management costs, recruiting and training new employees

Integrated people skills along with effective customer resolution to alleviate customer conflicts

HUAWEI TECHNOLOGIES CO., LTD

Project Manager

Tashkent, Uzbekistan

April 2016 – April 2019

3 years

Assist with developing processes and performance of the project management delivery

Work with cross-functional teams

Manage day to day activities, setting work priorities, providing all direct reports and documentations

Dynamically adjust schedules as required to support changes in the business and keep projects on schedule.

Directing people to new changes by organizing and minimizing effective information and communication

Navigate in a process

EDUCATION

BANGOR UNIVERSITY

BSc in Business Economics

Management Development institute of Singapore in Tashkent

4years degree / May 2021

TASHKENT PROFESSIONAL COLLEGE OF INFORMATION TECHNOLOGIES

Accounting and Audit

Tashkent, Uzbekistan

3years degree / May 2017

ADDITIONAL SKILLS

Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS Project, Salesforce, TFS Project Management

Fluently bilingual in English and Russian

Tech-savvy, strong interpersonal communication skills, Agile management Scrum, Statistics, Analytics

Knowledge of GAAP, OSI

Machine Learning Google crash course

Python & SQL in process

Google certificate: in Fundamentals of Digital Marketing

Contact this candidate