Call Center Resolution Specialist

ERIC BERNARD DURHAM

Contact 318-***-**** ************@*****.***

OBJECTIVE

Seeking employment in customer-based environment as in call center or conflict resolution positions. Able to utilize acquired interpersonal skills for future growth in an organization for potential supervisory or mid-management role within the company.

EXPERIENCE

01/2018 – PRESENT

CONSUMER PRODUCTION SUPPORT/RESOLUTION SPECIALIST

SPRINT TELECOMMUNICATIONS, BOSSIER, LA

Review customer complaints in call center environment. Advise consumers on multiple options to resolve issues. Act as a liaison in resolving issues between company and consumer. Monitors and maintains accurate notes on consumer accounts. Reviews customer inquiries, problems and resolutions for consumer satisfaction surveys. Determines and applies credit and adjustments as necessary to the satisfaction of company’s policies. Avoids disconnects and downgrades by emphasizing the benefits of utilizing company’s products and services.

01/2010 – 05/2014

SENIOR GRILL MASTER/SUPERVISOR

RED LOBSTER, MONROE, LA

Supervised and trained new employees on food line preparation for large restaurant chain. Daily food preparation for 100+ seating for dine in consumers. Recognized as a top producer, maintaining 20% higher productivity than counterparts. Ordered and maintained supplies for service area and employees. Assists the Supervisor with workforce management in employee’s tasks and evaluations.

08/2000 - 08/2009

WAREHOUSE SUPERVISOR,

BASTROP SCHOOL BOARD, BASTROP, LA

Trained new line cooks employees. Evaluated overall performance of employees. Maintained employee’s schedules and approved time off requests. Adhered to all safety guidelines in accordance to the State of Louisiana. Ordered and maintained inventory for department. Delivered supplies and equipment to departments. Maintained daily reports for inventory expenditures, identified variances and resolved conflicted issues.

EDUCATION

HIGH SCHOOL DIPOLMA

CARROLL HIGH SCHOOL MONROE, LA

SERVE SAFE CERTIFICATION

CULINARY ARTS PROGRAM

NORTHWEST LOUISIANA TECHINAL SHREVEPORT, LA

KEY STRENGTHS

●Leadership/Management

●Conflict resolution

●Willingness to learn

●Problem-solving/Analytical

●Adaptable/Flexible

●Dependable/ Responsible

MILITARY SERVICE

United States Navy Veteran HONORABLE DISCHARGE

References available upon request.

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