Collections Representative Program Specialist
Resume:
Peggy Michael
Indianapolis, In 46235
Objective: To obtain a position within a company that will allow me to utilize the knowledge and skills I acquire and will also allow continued growth in my field and career opportunities.
Work Experience:
Covance, Greenfield, IN
Program Specialist (Nov. 2019 – May 2021)
Quickly and efficiently respond to incoming calls and faxes and identify how best to assist the caller
Document calls in appropriate tracking systems and handle/escalate calls per established procedures
Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage
Coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications
Process patient applications of various complexities and follow the programs specifications to determine their eligibility
Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary
Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments
Coordinate orders and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate
Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate
Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program’s tracking system.
Maintain a professional, calm, and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, i.e., use grammatically correct and concise language.
Other duties as assigned
American Coradius International, Carmel, IN
Collections Representative (Mar. 2019 – Nov. 2019)
Collected on third party accounts
Set up partial of full payment plans
Resolved past due accounts
Attempted to collect on or before the sixth of the month
-Processed over 800 accounts
Flagship Credit Acceptance, Carmel, IN
Loan Servicing Representative (Mar. 2014 – Mar. 2019)
Initiated collections on accounts 1-90 days past due
Contacted borrowers to ensure payments were made
Mailed Repossession letters
Assigned accounts to repossession agents
Located assets
Dialer Team
Negotiated account balances
Identified financial concerns causing past due status
Offered applicable programs
Carrington Mortgage Services, Santa Ana, Ca
Single Point of Contact (April 2013 – May 2014)
Worked with borrowers to see if they qualified for any programs for mortgages beyond 90 days past due
Helped borrowers to consider in doing short sales if they were in foreclosure/bankruptcy
Sent out package to borrowers and have to receive within 45 day. Borrows would have to send additional information with the package
Worked off a spreadsheet with over 300 accounts and called borrowers every three days
Deep skipped for phone numbers and new addresses
Helped finding programs to see if borrowers qualified to save their home
Skills:
Experience in mortgage, collections, foreclosure, loan modifications, unsecure loans
I was a Sr loan officer at HSBC and did unsecure loans and foreclosures
Efficient in 10 Key pad, Microsoft Office, Microsoft Excel, FDCPA, Negotiations, Skip tracing, copier/ fax, SHAW systems, Cisco Phone Systems, Aspect Dialer, and Seibel App
Experience in customer service, previous loan officer, and foreclosures
EDUCATION
High School Diploma Greenfield Central High School Greenfield, In 46140
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