Customer Service Beverage Cart
Resume:
Desiree Caraballo
************@******.***
Highly driven, self-motivated positive professional seeking a position where I can contribute my strong customer service and negotiation skills. I bring 15 years of sales skills and relationship building to the table and am willing to do what it takes to succeed! Professional Experience
Sono Bello, PCA 2022- Present Raleigh, North Carolina
-Top consultant in a high paced plastic surgery center.
-Sales: Exceeded company goals and filled surgical appointments to capacity.
-Scheduling: maintained schedules for 5 surgeons, keeping schedules filled to goal.
-New patient acquisition and retention.
-Earned high revenue awards and bonuses monthly.
-Built rapport with patients and provided detailed knowledge about services and financing.
-Worked closely with surgeons, nurses and medical personnel to achieve excellent patient experience goals.
Squeaky Queen, Proprietor 2019-Present Myrtle Beach, South Carolina
-Upscale Property management and cleaning services for commercial and residential properties.
-Sales: New Client Consultations/Sales Presentations.
-Participated in Staging services/ Cleaning for New Home Sales with local Realtors. -Serviced medical spas, salons, exclusive homes, vacation rentals, and local businesses. -Responsible for all hiring of new employees.
-New Client acquisition.
-Creating, monitoring and hitting Monthly Revenue Goals.
-Reviewing business finances.
-Generated New Contracts/Developed book of business and Retained Customers for 3 years with stellar reviews.
House of Blues, Live Nation, Bartender Jul 2019- Oct 2021 Myrtle Beach, South Carolina
-High volume bartender for House of Blues restaurant, Music Hall and Deck.
-Sales of Beverage and Food/ Superb customer service
-Cocktail preparation and product knowledge.
-Accountable for sales, promotions, and providing venue information while serving thousands of patrons weekly.
Bar 19 Twelve, Head Mixologist/ Bar Chef North Myrtle Beach, South Carolina
Jan 2020- Dec 2020
-High volume craft cocktail creator.
-Sales of Beverage and Food/ Superb customer service
-Managed the bar
-Responsible for all new recipes and infusions,
-Tracked Inventory and all monetary transactions
-In charge of social media marketing and customer service.
-Created new menus and introduced the craft cocktail experience where previously unknown.
-Hiring of new staff
Legacy Golf Resort, Bartender/ Banquets Bar/ Beverage Cart Aug 2017- Jul 2019 Phoenix, Arizona
-Clubhouse bartender, providing classically prepared refreshments to golf members. -Event Planning of all Major Banquets
-High volume craft cocktail creator.
-Sales of Beverage and Food/ Superb customer service
-Preparation of cocktails
-Maintaining tabs
-Tracked Inventory and all monetary transactions
Tapatio Cliffs Golf Resort, Pointe Hilton, Bartender Phoenix, Arizona Nov 2017- Mar 2019
-Full time bartender, providing five star customer service, craft and classic preparation
of alcohol.
-Responsible for sales goals and implementing Hilton’s “Make it Right” protocol. -Banquets bartender, for special events. Beverage cart bartender creating cocktails and refreshments for guests visiting the golf resort, inventory, handling all cash and credit card transactions. Tryon Grill, Hilton Embassy Suites, Manager/ Bartender Jan 2015- Nov 2017 Charlotte, North Carolina
-Monitoring/ verification of open to close procedures of restaurant staff
-Maintenance of financial records
-Coordination of catered events
-Guest satisfaction by implementing brand standard of excellence
-Troubleshooting and programming POS systems
-Training
-High volume bartending, providing high quality products according to the business projections.
-Responsible for loss prevention, assurance of guest safety according to ALE laws and guidelines.
-Maintained all monetary transactions.
Clean Up Clean Out,
Sales Associate Charleston, South Carolina
Oct 2006- Nov 2014
-Sales and customer service.
-Planning and scheduling daily work schedule for all employees.
-Maintaining client database while establishing new customer relationships with future clients.
-Handling customer grievances and transactions
Education
Trident Technical College- Nursing, Charleston, South Carolina
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