Customer Service Store Manager

Gina M. Donohue

*** ********* *****

Green Valley, CA 94534

(T) 707-***-**** (Alt) 707-***-**** (E) ********@*****.***

Summary of Qualifications

-Over 30 years of experience working with and around the public.

-In all of my positions, I have been responsible for customer service.

-Supervised employees in customer experience and task scheduling.

-I am a self-starter and learn quickly.

Experience

2013-Present Ulta Beauty, Concord, CA

General Manager

I am responsible for delivering a legendary guest experience in both retail and salon. This includes maintaining a high-energy, positive environment, where my behaviors are to support guest-centric service and are consistently demonstrated. I am

responsible for assisting with all aspects of managing a single retail store, inclusive of the salon. I maintain operational accountability for meeting or exceeding budgeted sales, service, guest satisfaction, and profitability goals for the store, while

complying with company policies and procedures. I manage and supervise the prestige manager and prestige associates. As the co-manager I fosters a sense of urgency and accountability for achieving objectives and holds people accountable. I also

ensures all associates maintain store presentation standards, support brand consistency, and meet or exceed company goals. On a daily basis I effectively plan work, makes decisions that support the achievement of company targets, and demonstrate

the highest level of professionalism when interacting with internal and external guests.

2009-2013 Levi Strauss & Co., Vacaville, CA

General Manager

As the store manager, I set the example of customer service as an experience for the customer. I oversee all aspects of the business such as hiring, training, payroll budget and scheduling of as few as 25 and up to as many as 108 associates. I created and set in place recovery/replenishment and shipping/receiving standards as well as inventory control. Over the course of 9 years, I have improved the story inventory results, annual sales, as well as improved all Key Performance Indicators (KPI’s). This has been done through strong leadership and good talent acquired over the years.

2005-2009 Levis Dockers Outlet By Most, Vacaville, CA

General Manager

I began this journey with Anchor Blue Retail Group in 2005 as the store manager. Levi Strauss & Co. bought the Levis Outlets from ABRG in 2009 after they filed Chapter 11. This is where I laid the foundation to this long term position. I was one of the top stores in the district and was put in charge of many tasks. I gathered payroll each week from my peers and prepared it for my District Sales Manager. I helped close stores as well as opened new ones by being the point person and in charge of hiring and staffing new stores. I held job fairs to aid my search, I was successful in filing all positions and most of them still hold their positions with Levi Strauss & Co.

2003-2005 TJ Maxx, Fairfield, CA

Operations Manager

AS the operations manager it was my job to oversee all functions of the store, from cashiers to receiving shipment and processing of the goods. I also oversaw opening and closing the store, hiring/training new people; handling customer service issues if any came up. We had a fantastic jewelry department that I was in charge of all training, merchandising, and security, scheduling was also my responsibility I scheduled for as few as 30 associates and as many as 90 associates depending on season.

2001-2003 Toys “R” Us / Kids “R” Us, San Rafael, CA

Operations Manager

As the operations manager it was my responsibility to oversee the following: Cashiers, Guest Service, Hiring and setting the new hires up with a training buddy. I did the scheduling for up to 115 associates depending on season and budgeted payroll. I over saw all front end functions such as register balancing, change ordering, verifying all deposit preparation for armored car pick up. Over all my responsibility was to ensure that every guest who entered the building left with a smile on their face no matter whether they were big or small. I also worked for the Kids “R” Us division (which is their kids clothing line) as a combo manager. In addition to my responsibilities I had with Toys “R” Us when with KRU also over saw all seasonal floor changes with apparel as well as displaying the hot new product as it arrived.

1999-2001 Waldenbooks, Napa, CA

Store Manager

I took over this fast paced book store as the store manager in the middle of a busy holiday season. It was my responsibility to repair the store and get it back to being a top book store in the area. This store had not had a manager for quite some time prior to my arrival and it needed some direction and I was able to provide that. I hired & trained an entire new staff, brought the store into the top 10 in preferred reader card sales, built a regular customer base by providing valued customer service. I was in charge of all inventory, shipping & receiving, payroll budgets and scheduling. I also traveled for the company and helped other stores when in need.

1996-2000 Wallet Works, Napa, CA

Store Manager

As the store manager, my duties ranged from daily store operations to traveling with other stores and helping out where I was needed. When in other stores, I helped with training both managers and sales associates, as well as helping with new store openings and in some cases, store closings.

Education

1985 Napa High School, Napa, CA

Graduated – General GPA: 3.2

1989 Napa Valley College, Napa, CA

Associates Degree – Art History

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