Sales Associate Customer Service

D ൺඇൾ C ൺආൻൾඋඌ

Lakeside, CA ***** 619-***-**** **************@*****.*** WWW: Online Digital Resume Versatile Real Estate Professional known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Code Compliance

Administrative Leadership

Legal Issue Resolution

Tenant and Owner Liaising

Local and State Laws

Construction Project Oversight

Daily Operations Management and Marketing

Financial Budgeting and Reporting

Accounts Payable and Accounts Receivable

Tenant and Eviction Laws

Interior Renovations

Community Association Support

Community Manager, 01/2012 to 10/2022

R&V Management – San Diego, CA

Worked with maintenance staff to complete timely repairs and enhancements. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.

Managed community within established cost constraints. Effectively managed team of 5 maintenance and activities personnel. Evaluated property conditions and recommended improvements. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Received and processed resident payments, and updated system accounts with latest information. Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Maintained knowledge on lease and renewal rates to advocate for appropriate changes. Collected rental payments from residents and kept meticulous records of delinquent accounts. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Improved processes through expense management.

Introduced effective emergency resolutions and managed special projects. Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions. Collaborated with construction team during interior renovations and construction. Liaised with diverse community agencies to serve as client advocate and provide continuity of care. Aided upper-level leaders by completing annual budgets and monthly reports for executive action planning.

Boosted renewal rents 9% while maintaining 98% level on effective rent numbers. Earned Property of the year in 2014.

Realtor, 12/2016 to 01/2018

Keller Williams – El Cajon, CA

Assisted buyers with finding ideal homes by assessing needs, requirements and budgets. Advised and informed prospective clients on current market activities and conditions. Wrote contracts to outline sales and purchases of properties. Compared recently sold area properties to determine competitive market prices. Liaised between buyers and sellers to establish favorable prices and negotiate contract terms. Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.

Completed property inspections before completing deals to uphold accuracy in listings and appraisals. Prepared homes for client arrivals during open house events and established signage and wayfinding aids.

Increased home sales through persuasion, negotiation and closing prowess. Increased revenue opportunities by marketing real estate to various commercial and private clients. Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Coordinated appointments to show tenants and buyers prospective homes. Negotiated contracts with buyers and sellers to maximize customer savings. Performed home evaluations and developed competitive market analysis for individual homes. Reviewed and executed confidential documents, contracts and disclosures. Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

Developed new business and managed new and existing clients. Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Collaborated with mortgage companies to accurately determine loan and mortgage options for clients. Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Generated leads for sales and rental properties through cold calls and referrals. Promoted properties to target audiences to enhance revenue generation. Designed and staged homes for optimum showings and photography. Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness.

Worked closely with clients to facilitate appropriate loans, inspections and credit reports. Luxury Fashion Sales Associate, 04/2007 to 11/2010 Nordstrom – La Jolla, CA

Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.

Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.

Operated cash registers, receiving and processing both cash and card payments. Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control. Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement. Greeted customers, helped locate merchandise and suggested suitable options. Answered customer questions about products and services, helped locate merchandise and promoted key items.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Listened to customer needs and desires to identify and recommend optimal products. Stocked merchandise, clearly labeling items, and arranging according to size or color. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Balanced and organized cash register by handling cash, counting change and storing coupons. Informed customers of current store promotions to encourage additional sales purchases. Built customer loyalty and retention by delivering excellent shopping experiences. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Supported loss prevention goals by monitoring shopper behavior. Assisted customers with signing up for store loyalty programs and provided details about key benefits. Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.

Tracked down hard-to-find merchandise at diverse locations. Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Monitored customers for signs of security concerns and escalated issues to management. Conducted product demonstrations to highlight features and redirect objections to positive aspects. Wrapped, boxed and weighed bakery department products. Associate of Arts: Fashion Business And Marketing, 07/2005 Fashion Careers College - San Diego, CA

High School Diploma: 07/2001

Mira Mesa HSDP - Mira Mesa High

National Designation: Certified CAM - Southern California Rental Housing Association Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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