Medical Billing Customer Service
Resume:
SUSAN JORDAN
**** **** **** **. *******, FL. **698 ****-***-***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with 10+ years of cross-functional healthcare industry experience. Accustomed to working in fast paced hospital environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
oCPR / BLS Certified Full Specialty Aesthetics Training.
oStrong verbal, written and interpersonal communication skills.
oWell-organized, manages time and priorities in multi-task environments.
oData inventory experience – organizing, recording, storing, and saving information.
oBuilds trust and respect by consistently meeting and exceeding expectations.
oMicrosoft Office Applications / MS Excel; MS Word; MS PowerPoint.
KEY QUALIFICATIONS
Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Compliance Insurance Verification
Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO PPO POS)
Government Payers Third Party Payers Workers Compensation Medical Billing Medical Coding
ICD-9 ICD-10 HCPCS CPT Medical Terminology Medicare Medicaid and Tricare
CMS 1500 CMS 1450 (UB-04) Fee Schedules
PROFESSIONAL EXPERIENCE
Universal Solutions Group – Dunedin, FL 08/2017 – 10/2017
Patient Advocate / Sales Associate
oReceived inbound phone calls from sales leads and made cold calls to potential customers.
oProvided clients with an in depth consultation products offered.
oVerified insurance and explained insurance plans to patients.
oEnsured an exceptional customer service experience.
Venus Med Spa Countryside Mall – Clearwater, FL 01/2017 – 07/2017
Office Manager / Customer Service
oGreeted incoming patients in a friendly manner.
oAdvised clients on services provided proper diet, health and wellness.
oManaged company and employees in conjunction with owner.
oTrained new employees and ensured the utilization of HIPAA regulations.
oPerformed basic clerical duties such as filing, answering and directing calls.
oProvided strong customer service to retain customers and resolved concerns.
Manor Care Nursing Home – Palm Harbor, FL 07/2015 – 04/2016
Certified Nursing Assistant / Administrative Support
oTrained new employees and ensured the utilization of HIPAA regulations.
oPerformed basic clerical duties – documentation, answering and directing calls.
oAssisted with activities of daily living - personal hygiene, mobility, and feeding.
oDocumented and reported changes in resident habits, condition, and activities.
Private Care Provider for Children and Elderly – Westchester, NY 01/2007 – 01/2015
Certified Nursing Assistant / Administrative Support
oAssisted elderly residents with activities of daily living.
oScheduled resident doctor's appointments and provided transportation.
oProvided aide with the disbursement of medication.
oAided residents with the upkeep of personal documentation.
oEnsured that resident families were updated family and logged documentation on resident daily routine and activities – using excel.
VOLUNTEER EXPERIENCE
Dunedin Hospital – Dunedin, FL 01/2018 – 05/2018
Administrative Assistant in Human Resources
oGreeted incoming patients and advised clients on services provided proper diet, health and wellness over the phone.
oAssisted with general clerical duties.
EDUCATION
Ultimate Medical Academy Associate of Science Degree in Medical Billing and Coding, 2019
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