Surgery Scheduler Service Representative
Resume:
Corinne Beebe
Contract Biller
Poway, CA *****
*******@*****.***
Work Experience
PFO Billing Representative
BHT, BANNER HEALTH - Greeley, CO
August 2016 to June 2019
Enjoyed working as a patient financial representative for the credits team “Variance Team.” Worked off of spread sheets to resolve patient credit balances for Banner Health patient accounts. Retired and am now seeking part time employment.
Contract Biller
Center for Autism Research - San Diego, CA
December 2012 to February 2014
10065 Old Globe Road, Suite 200
San Diego, CA 92131
Temporary Position through Volt Workforce Solutions, Contact Rep. Debra Corrick @ 1-858-***-**** Title: Contract Biller
Entered all clients/ patient purchase of service contracts from San Diego, Orange County and Inland regional centers and school districts from South Bay to North County areas for behavioral health services provided to children with Autism and other behavior disabilities Billed and collected over $400,000.00 worth of services monthly using online billing program and paper billing.
Assisted over 100 physicians/tutors with their service appointment scheduling. Successfully implemented a new processes and systems for billing which increased financial growth to the company
Developed several reports to track and capture all services being performed. Reports available within their own computer program. Programs: NPAW scheduling program, DAQ billing program Put together many spreadsheets using the Excel program to monitor monthly accounting of billing on each client/patient, contracts still pending approval, aging on outstanding balances. Trained the manager on all tasks I performed prior to the end of temporary position. Assisted in creating a new instructional guide of all duties.
Temporary position- Manager Andrea Trujillo
Huntley Pain Specialists - San Diego, CA
September 2012 to December 2012
7525 Metropolitan Drive, Suite 302
San Diego, CA 92123
Temporary position- Manager Andrea Trujillo 1-619-***-**** Title: Surgery Scheduler/ Insurance Coordinator
Assist in answering 18 line phone system
Acquired all authorizations/pre-certifications from HMO (SCMG, SRSMG, MPMG, Scripps Coastal, SDPMG) PPO and Work/Comp insurance companies on-line and by phone, prior to injection being performed Scheduled all injections done in office and at all 6 out-patient surgery facilities In-put and accurately maintain all appointments using the Eclinicals computer program In-put all Trial surgeries and implantations on Outlook calendar Worked closely with all vendor representatives keeping them aware of when we need them to attend a case
Processed all booking slips, attaching all necessary information: H&P, insurance authorization, copy of insurance information & patient demographics to all facilities Scanned in all documents to pt charts into the Eclinicals EMR system. Assisted staff with any duties necessary
Achievements
In 1 months was able to catch up a backload of surgeries of over 100 cases and have received many compliments from patients and fellow employees who have been very frustrated with their experiences with resent past service.
Page XXX
many whom had mentioned they were ready to leave the practice. Using the system they had in place was able to develop, organize and impement a more efficient process to perform necessary tasks in a more timely manner and enhanced communications to all team members. Temp position ended. Receptionist, Temporary
Lifestyle Life of San Diego - San Diego, CA
July 2012 to July 2012
position
Answered all phones, 3 line system
Made office appointments
Made charts
Patient Surgery Representative (PSRIII)
Scripps Green Clinic - La Jolla, CA
July 2006 to September 2011
10666 N. Torrey Pines Road
La Jolla, Ca 92037
Title: Patient Surgery Representative (PSRIII)
Answered 5 line ACD phone system
Accurately entered patient data into computer program Scheduled all office appointments, ancillary testing and surgeries Sent out all new patient packets
Gathered all necessary records prior to consultation (hard copy and CD's of all testing previously performed)
Obtained insurance authorizations/pre-certification prior to any services and surgeries Ordered all necessary equipment for surgical procedures Ordered /confirmed arrival of autologous/designated blood donation Checked / noted allergies, blood thinning medications patient may be taking, if patient was diabetic Back up to medical assistant scheduling any post operative testing and visit with surgeon Entered surgeries in computer, scheduling book and Outlook calendar Maintained 4 schedules in Outlook for 2 CVT Surgeons, PA, NP Coordinated meetings for MD
Scheduled all meetings in one of the conference rooms for all throughout the hospital to utilize Maintained a "Pending List" on an excel spreadsheet of patients status Trained any new MA's
Worked within the ground rules set forth by corporate policy Achievements
Received glowing reviews each year from management. Patients, referring physicians, fellow employees and management appreciated the level of knowledge, patience and willingness to assist where needed. Able to navigate through Scripps system with ease, expedite patients treatment/testing giving patients confidence that they were going to receive excellent care. Worked closely with all departments with much respect, professionalism and pride. Received much acclaim due to the quality of assistance given, through the patient satisfaction reports. I was someone they knew they could count on to follow through. Proficient with PMA, IDX, Word, Outlook, Excel, Medical Manager, Patient Tracking System, Centricity, Excelera, Allscripts and Lawson programs. Checking insurance eligibility, CPT and ICD.9 coding, working with HMO, PPO, Medicare, obtaining on-line Medi-Cal authorizations, Work Comp and all typical office equipment.
Surgery Scheduler/Patient Service Representative
North County Ob-GYN Medical Group, Inc - La Jolla, CA July 2002 to August 2004
9850 Genesee Avenue, Suite 600
La Jolla, CA 92037
Title: Surgery Scheduler/Patient Service Representative Page XXX
Scheduled gynecological surgeries and Obstetrical deliveries for 7 physicians Met with patients to check insurance eligibility with HMO, PPO, Medicare, Medi-Cal. Obtained authorizations / pre-certifications prior to all OB deliveries and GYN surgeries Set up financial payment schedule for OB patients deliveries. 100% collection rate of patient delivery fees prior to their due date. Met with patients to explain and sign all documents and consents prior to procedures / surgeries Supervised and trained 2 fellow co-workers who assisted with obtaining insurance benefit information. Assisted patients with all questions and or concerns throughout their care regarding the practice. Achievements:
With the organizational skills I maintain, was able to develop a system which proved to be more effective for the practice and made certain their collections increased. Implemented a more efficient usage of the computer fields to improve both my responsibilities, communication throughout the practice for my fellow coworkers and the quality of managing the care of each patient, which in turn assured further financial growth to the practice.
Patients were please with the service they received. I took the time to explain their coverage to them and they left knowing what costs they were looking at, from their 1st visit through delivery or pre-surgery through post operative check up. Received much acclaim from patients who had history with the practice prior to my hire and voiced their appreciation of my efforts and expressed a higher confidence level in the type of care they were receiving.
Surgery Scheduler/Patient Coordinator
Associates for Plastic surgery Medical Group, Inc - La Jolla, CA 1992 to 1999
9850 Genesee Avenue, Suite 300
La Jolla, CA 92037
Title: Surgery Scheduler/Patient Coordinator
Met with all patients to discuss procedures, quote fees and discuss financial arrangements Scheduled surgeries for 3-4 physicians/surgeons in office operating room suite and outside hospitals x5 Met with patients to explain and plan a smooth progression from preoperative through postoperative care
Checked eligibility and obtained insurance authorization / pre-certification prior to reconstructive surgeries
Collected all fees, handled petty cash, prepared bank deposits Ensured all consents were signed and laboratory results were checked Gave all pertinent information / brochures to patients Made follow up calls to patients to answer any further questions or concerns Assisted in past due collections on any outstanding billing accounts Participated in seminars given by physicians to promote practice Preoperative Coordinator/Receptionist/Billing & Collections Clerk Plastic Surgery Center Medical Group, Inc - Los Angeles, CA 1987 to 1992
9339 Genesee Avenue, Suite P39
La Jolla, CA 92121
Title: Preoperative Coordinator/Receptionist/Billing & Collections Clerk Handled insurance billing and collections
Promoted to front office receptionist
Promoted to their preoperative coordinator
Met with patients to quote fees and collect fees
Pre-authorized / pre-certified all insurable procedures Ensured chart preparation was complete, all labs completed and all consents were signed Two of the physicians in the group decided to create their own practice and I was asked to move on with them, hence the beginning of Associates for Plastic Surgery Medical Group, Inc. Treatment Scheduler/Receptionist
Pain Treatment Center - San Diego, CA
1984 to 1987
Scheduled treatment plans for a busy office consisting of 1 psychiatrist, 6 psychologists, 6 physical therapist, 1
orthopedist and 1 exercise physiologist.
Title: Oncology Billing Office Manager
This pharmacy distributed oncology medications to locally based oncologist patients. Managed their billing office consisting of 4 other billing clerks Assisted in the creation of their own computer program to inventory and bill out the medication claims for patients
Collected past due accounts and helped out in the front area taking medication orders and cashiering Receptionist / Dental Assistant
Delmar R. Joyce,DDS - Chula Vista, CA
1979 to 1981
Front office receptionist
Within the first 6 months the dentist offered to train me as a dental assistant. I took this opportunity to take on another challenge. I am always eager to learn and grow whenever given the opportunity. Cashier / Insurance Billing Clerk
Lou's Pharmacy - Chula Vista, CA
1978 to 1979
Handled medication refill orders by phone and walk in customers Served as a cashier
Promoted to one of three insurance billing clerks
Summary
I strive to work within the ground rules set forth by corporate policy. Proficient navigating many different medical computer programs and in various fields of medicine. I am quick and eager to learn your procedural practices and apply the knowledge and skills I have learned along my lengthy career in the medical field. I am anxious to be a productive member of a team of professionals who enjoy their environment and who strive to achieve the best results at whatever the task, with pride and respect. I thank you for taking the time to review my resume and hope that you will allow me the opportunity to meet with you and excel with your company.
Education
University Pharmacy - San Diego, CA
1981 to 1984
Skills
• ICD-9
• Medical Billing
• Insurance Verification
• ICD-10
• EMR Systems
• Hospital Experience
Contact this candidate