Customer Service Account Manager
Resume:
Jan Horn, MBA
**** **** **** ******, ********/Dallas, Texas 75087
(C) 903-***-**** ****.***@*****.***
Dynamic Sales Management professional with a long-standing career across broad industries and accounts in the US and international markets, specializing in Sales Management and Business Development. Expert in identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve profits, including sales of ESP’s and other ALS. Expertise includes management of direct sales, marketing, and service/support organizations and background in new product launch and product management. Outstanding record of achievement with complex account and contract negotiations.
•Revenue & Profit Improvement
•Team Leadership
•Customer Service
•Product lifecycle Management
•Sales Forecasting & Market Growth
•Customer Relationship Management
•Contract Negotiation & Execution
•Proposal generation
•Account Development & Management
•Revenue growth & Market Optimization
•Pain point resolution
•New Product & Service Introduction
•Sales Team Training
•C – Level Sales Experience
•Track multiple projects simultaneously
•Aggressive Hunter
Experience
Xylem – East & North Texas, Texas 2022
Account Manager
Responsible for calling on municipalities and sub-contractors for sewer bypass, lift stations and dewatering applications.
•Increase accounts and revenue
•Build territory and account relationship
•Bid/quote new opportunities
Borets, Halliburton, Baker Hughes, Key Energy – TX, LA & OK 2008 – 2021
Sales & BD Manager
•Artificial Lift BD, manage the sales process of ESP’s in the Permian Basin, and proposal generation of micro seismic monitoring, including borehole and surface monitoring and provided a full service of micro seismic products and data, workover rigs, coil units, wireline, water hauling trucks, salt water disposal tanks, site audits, water transfer, electric submersible pumps, artificial lift systems, pressure pumping and flowback services
•Increase field production and decrease cost with regards to artificial lift systems by using the “5 P’s”
•Ability to pick appropriate ALS to reduce downtime and interventions, increase run-life and improve operating efficiency, with a working knowledge of LWD, MWD and directional drilling
•Managed accounts for large and small companies such as Chesapeake, XTO, Exxon, EXCO, BHP, Encana, Anadarko, Marathon, NFR, Goodrich, BC Operating, BOPCO, Carrera, Chevron, Cimarex, Concho, Endeavor, Pioneer
•Sold and worked on projects that included all lines of business with monthly revenue of $25 - $30 million, increased territory by 15-20% every year with a full book of business
•Able to drive executive & field relationships with professional service firms, able to establish and grow business & technical relationships, managing the day-to-day interactions with these accounts and managing numerous accounts
•Manage sales, operations and resources in order to gain profitable growth
•Define optimal sales force structure and manage the use of budgets
Jan Horn, MBA
(C) 903-***-**** ****.***@*****.*** Page 2
Reliant Pharmaceutical – East & North Texas, Texas 2004 - 2008
Business Development Manager
Responsible for selling to Oncologists, Pediatricians, Internal Medicine, and General Practitioners, in the East Texas and DFW area
•Consistently performed in the top 5% and was the Number 1 Region in the company for 2005 out of 8 Regions
•Monitor market and competitor activity by providing feedback to company leadership team
•Recognize and provide detailed and accurate sales forecasting for better planning
•Define sales processes in order to drive desired outcomes and identify needs for improvements where required
•Manage expectations of customers and contribute to a high level of satisfaction
•Manage plans and strategies to help with developing business and achieving the company’s sales goals
Lucent Technologies – Montana, Wyoming, Idaho 1998 - 2004
Regional Account Manager
Accountable for sales and technical support of software and business products, including PBX systems, LAN’s, IVR's, voice mail, and CTI
•Developed new programs and sold global solutions which Increased territory volume 20%
•Experience in product life cycle management, robust pipeline and strong verbal and written communication skills
•Wireless services, data, and high tech industry messaging experience
•Responsible for developing & delivering value-added sales activities, this includes new and existing accounts
•Set strategic business development plans for targeted markets & making sure it lines up with our strategic direction
•Excellent written, verbal and oral presentation skills and ensuring customer satisfaction
American National Insurance Company – Texas, Montana 1995 - 1998
Sales Manager
Sold whole life, term life, annuities and health insurance policies to existing and new customers, managed
5 agents in the East Texas area
•Increased territory by 15% - 20% annually and consistently meet or exceed quarterly and annual revenue targets
•Prepare & give business reviews to management team making sure I always drive revenue and market share
•Recognized as the number 2 district in the Gulf Coast area in 1996 and the number 1 district in 1997
•Experience working in fast-paced highly cross-functional organizations and cloud computing companies
•Manage and lead the sales teams including operations and resources to deliver profitable growth
Education
MBA, LeTourneau University, Longview, Texas
BA, Business, LeTourneau University, Longview, Texas
BA, Theology, International Theological Institute, Johannesburg, South Africa
BA, Marketing / Management, Damelin College, Johannesburg, South Africa
OTHER EXPERIENCES
Professional Boxer: Boxed for 24 years, retired as Texas Light-heavy weight Champion
Sports career included Rugby, Cricket, and Track and Field
Military Experience: South African Airforce
Crosspointe Community Church Board Member from 2010 – 2015
Became a United States Citizen in 1998
MS Word, Excel, including pivot tables, and PowerPoint
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