Nursing Assistant Customer Service
Resume:
BAILEY LYNN MOTTET
PROFESSIONAL SUMMARY
Drives organizational improvements through cost-effective strategies, resource optimization, and system enhancement. Adept at cooperating with cross-functional teams to drive optimal efficiency. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health and product success with expertise in optimizing solutions for changing industry landscapes.
WORK HISTORY
Faith Technologies - Systems Technician
Omaha, NE, 10/2021 - Current
Provided first-rate technical assistance, guaranteeing system's stability, integrity, and efficiency by continually monitoring and optimizing existing local technological offerings.
Facilitated project control and tracing through preparation of Microsoft Excel spreadsheets to correctly monitor site operations.
Applied proven communication, analytical and problem-solving skills in helping identify, interconnect, and resolve technical, boosting productivity within work environment.
Club Envy - Manager
West Des Moines, IA, 01/2021 - 10/2021
Exemplified responsibility and accountability in employee management, shift scheduling, timetable management, as well as guided 85-person team to ensure implementing best practices to maximize productivity.
Employed people-centric approach to stakeholder engagement, effectively providing engaging atmosphere and applying excellent interpersonal skills while connecting with customers to build rapport.
Identified multiple strategic partnerships to broaden existing service channels, creating compelling proposals involving parties and bottle services to give way for future business possibilities and increase club's profitability.
Wellman's Pub and Rooftop - Bar Manager
West Des Moines, IA, 05/2019 - 01/2021
Managed manpower and collaborated with manpower to meet current and future workforce needs, while developing process improvements and exemplifying best practices in daily operations.
Covered variety of administrative duties including communicating with known food vendors such as Sysco to update stocks.
Maintained updated knowledge of over 150 cocktail recipe variations, while anticipating needs and providing special recommendations.
University of Iowa – Hospitals and Clinics - Nursing Assistant
Iowa City, IA, 05/2018 - 06/2019
Closely collaborated with nurses and patients to monitor treatments, manage therapeutic connections with patients and multidisciplinary teams, and support team-driven culture of excellence.
Contributed to holistic care of multiple patients, demonstrating skillful patient relationship management and communications through provision of comfort and personal hygiene.
Received rapid progressive experience with EPIC systems, documenting the vital signs of numerous patients for charting through utilizing complex software to ensure punctuality, completeness, and correctness of all patient records.
The Fieldhouse - Bartender
Iowa City, IA, 05/2018 - 06/2019
Demonstrated skill in preparing high-quality beverages for customers, recording guest orders, and serving responsibly by educating customers on menu concepts and ingredients.
Delivered quick, professional service to over hundred bar patrons and cocktail servers, expediting bar functions where necessary, utilizing the appropriate methodologies to meet deadlines, and successfully exceeding customer expectations.
Des Moines, IA, 50310
******.******@*****.***
EDUCATION
Human Physiology
University of Iowa
Iowa City, IA
TECHNICAL SKILLS
Process Improvement Solutions
Operations Management
Inspirational Leadership
Technical Project Management
Customer Needs Assessments
Best Practices & Methodologies
Performance Management
Mentoring & Coaching
Consultative Customer Service
Cross-Functional Collaboration
Regulatory Compliance
SOFT SKILLS
Complex Problem-Solving
Self-Motivated
Project Coordination
Excellent Communication
Time Management
Strong Organization
Attention to Details
Analytical Thinking
Relationship-Building
Goals-Oriented
Multitasking & Prioritization
Decision-Making
SOFTWARE SKILLS
Spreadsheets
Microsoft Office Suite
Word Processing
Google Suite
QuickBooks
Dropbox
EPIC
Microsoft SharePoint
Microsoft Visio
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