Dental Assistant Customer Service

MERARY AGUILAR

Elkhart, IN ***** 574-***-**** *.******@*****.***

SUMMARY

Talented Interpreter with advanced conversational abilities in Spanish and English. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.

SKILLS

Customer Service

Emergency Dental Care

Procedure Support

Treatment Planning

Chair-Side Duties

Patient Care Standards

First Aid Trained

Medical Charting

Addressing Patient Inquiries

Records Management

Appointment Scheduling

Detail-Oriented

Personable Communication

Taking Medical and Dental

Histories

Teamwork and Collaboration

EXPERIENCE

02/2018 to Current Expanded Functions Dental Assistant Springer Dental Care Elkhart, IN

Demonstrated leadership by making improvements to work processes and helping to train others.

Assisted healthcare workers by translating telephone conversations with patients and family members.

Obtained permission from patients to translate confidential medical information to and from healthcare teammates.

Recommended modification and translation services to enhance engagement with community residents.

Interpreted verbal and written information during examinations, tests and treatments.

Clarified issues related to meanings of words, concepts, practices or behaviors.

Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.

Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

08/2013 to 02/2018 Expanded Functions Dental Assistant Aegis Dental Group Elkhart, IN

Assisted dentist in management of medical or dental emergencies. Relayed dentist instructions regarding postoperative care. Updated patient records with new data and treatment information. Gathered and documented patient medical and dental histories and vital signs.

Demonstrated leadership by making improvements to work processes and helping to train others.

Created new programs resulting in increased productivity and customer satisfaction.

Handled delegated tasks.

Assisted healthcare workers by translating telephone conversations with patients and family members.

Translated written healthcare text from handouts and brochures to prepare printed medical information in Spanish.

Wrote verbal patient instructions exactly as ordered by dental professionals in patient's native language.

Interpreted verbal and written information during examinations, tests and treatments.

Safeguarded translated data by following ethical codes and industry best practices.

Delivered real-time, accurate oral translations and interpretations for patients.

Clarified issues related to meanings of words, concepts, practices or behaviors.

EDUCATION AND TRAINING

08/2011 Expanded Function Dental Assistant

Indiana University - Purdue University Indianapolis Indianapolis, IN 05/2007 High School Diploma

Goshen High School Goshen, IN

LANGUAGES

Spanish:

Native/ Bilingual

Contact this candidate