Customer Service
Resume:
AYA MUSA
A
**** **** ******* **, *********** AR, 72315
*******@******.***
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. WORK EXPERIENCE
Manager
01/2018 to 01/2019
Sim’s Family Store
Blytheville, AR
Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Took food orders from cashiers and cooked items quickly to complete order items together and serve hot. Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items and join reward programs. Cashier
12/2019 to 03/2020
Hardee’s
Blytheville, AR
Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns. Cashier
03/2020 to Present
Wendy’s
Blytheville, AR
Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Handled approximately daily credit and cash transactions for customers with accuracy and speed. Counted money in drawers at beginning and end of each shift. Maintained customer satisfaction with quick and professional handling of product returns. SKILLS
Understanding Customer Needs - 4 years
Courteous with Strong Service Mindset - 4 years
Customer Retention Strategies - 4 years
Responding to Difficult Customers - 4 years
Display Maintenance - 4 years
Workstation Maintenance - 4 years
Fee and Expense Estimation - 4 years
EDUCATION
Blytheville High School (New Tech)
High school or equivalent
Blytheville, AR
11/2016 to 05/2019
Montclair High School
High school or equivalent
Pomona, CA
11/2015 to 05/2016
Clover Park High School
High school or equivalent
Lakewood, Washington
08/2015 to 09/2014
Orange High School
High school or equivalent
Orange, California
09/2015 to 11/2015
Contact this candidate