Support Representative Service Agent

Charles Grandmaison III

**** *** *****

Amarillo, TX. 79109

Home 806-***-****

Cell. 806-***-****

**********@*****.***

OBJECTIVE

A position in Information Processing, Client Services and Customer Support.

ACCOMPLISHMENTS

* I received the CompUSA "President's Club Award" for exceptional achievement awarded to store employees nominated by CompUSA’s General Managers. Award winners are selected by company officers based on biographies of employee's history and performance submitted by the General Managers of individual stores.

* I received the CompUSA "Team Member of the Month" Award for the month of April 1998.

EMPLOYMENT HISTORY

AIG (American International Group), Amarillo, TX.

Policy Owner Services Representative, June 2011 – May 28, 2021.

Temporary Employee, June 2011 – July 1, 2012

Permanent, Full-time Associate July 2, 2012 – May 30, 2021.

Duties Included: I serviced annuity and investment clients by updating client information using Microsoft office applications to update addresses and beneficiary information. Made outbound calls to update and verify information for investment clients. Created outbound letters and correspondence for clients to have in their files. Produced and collated policy copies to mail to investment clients.

Have conducted review and verification for Power of Attorney paperwork received and noted appointment of Power of Attorney in company system and database.

Hastings Entertainment Inc., Amarillo, TX.

Guest Service Representative, Aug. 2008 – Apr. 2011

Duties Included: Answering incoming calls from customers regarding video rental accounts and internet orders for merchandise; answering emails asking about internet order status.

Wal-Mart, Amarillo, TX.

Retail Sales Representative/Pets Department, Oct. 2007 – August 2008

Duties Included: Stocking and merchandising pet supplies on the retail floor; assisting customers to find products; retrieving fish from the fish tanks for customers purchasing fish.

Susquehanna Bancshares Inc., Lititz, PA.

Customer Service Representative, May 2004 – Sept. 2007

Duties included: Taking incoming calls in Susquehanna’s Call Center, relaying customer account information to customers and finding solutions to customer problems; informing and educating customers about all bank products that could benefit the customer.

Harte Hanks Response Management, Austin, TX.

Customer Service/Technical Support Representative, Oct. 1999 – Aug. 2003

Duties included: Taking calls in a call center and replying to emails from customers who had purchased a RICOH brand CD ROM writer or digital camera. I assisted customers with troubleshooting problems with their products and assisted by setting up repairs and exchanges for Ricoh products in need of repair under warranty. I also provided setup, troubleshooting and repair assistance for the Microsoft Xbox game system.

CompUSA, Austin, TX.

Computer Upgrades, Hardware, Software, Sales Associate, Aug. 1993 - Oct. 1999

Duties included: assisting customers on the sales floor to find the computer system hardware and peripherals they needed; stocking and merchandising products; answering phone inquiries; cashier Duties: processing cash, check and credit transactions.

EDUCATION

Southwest Texas State University, San Marcos, TX.

B.A., Political Science, Minor: Journalism, Dec. 1992

SKILLS

Computer Keyboard: 40 WPM. Experience with Microsoft Word, Excel and Outlook; Adobe Acrobat used to create and view PDF documents. Use multifunction printing devices to print and collate.

PROFESSIONAL REFERENCES

References upon request

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