Service Delivery Field Engineer

Robert J. Stakes, Sr.

***** * ********** ******* **, Dilley, Texas • 623-***-****

OBJECTIVE: To utilize my network field engineering skills within an organization that allows the individual to grow as we pursue the organization’s mission, objectives, and goals.

EDUCATION

• Dundee High School / Carpentersville, IL.

• Elgin Community College / Elgin, IL.

SELECTED ACCOMPLISHMENTS

• Graduated with high honors from Elgin Community College.

• Developed a new product for Motorola

• Developed as a Technician on site switch for U. S. Cellular

• Promoted to Network Field Engineer

PROFESSIONAL EXPERIENCE Tactical Fire Control November 1st, 2013 – Jan 1st, 2021/ Anthem, Arizona

Owner

Designed, developed, patented, and brought to market an innovative trigger system for the firearms market

- Responsible for day-to-day operations for this new trigger system ØManage staff.

ØNegotiate with vendors for machining our products. ØPayroll for employees.

ØPurchase and service the company vehicles. ØControlled all finances for the company.

Rapid Auto Glass Solutions July 1st, 2009 – November 1st, 2013/ Algonquin, Illinois

Owner

Started and operated an auto glass replacement company

- Responsible for day-to-day operations for a auto glass repair and replacement company ØDevise schedules for employees to service our customers.

ØNegotiate with vendors for glass and service products

ØPayroll for employees.

ØPurchase and service the company vehicle.

U. S. CELLULAR April 10th, 2000 – October 13th, 2010/ Lombard, Illinois

Network Field Engineer

Associate in the Mid-West Region on the Chicago North team responsible for more than 200 cellular sites. Understanding the maintenance, performance, and documentation processes required to strategically translate service delivery to meet business objectives and customer satisfaction.

- Manage cellular sites within the processes determined by U. S. Cellular

ØDevise strategies for initiation, fulfillment, training and coaching on the process and use of

service tools.

ØCreate strategic project initiatives within the team environment that ensures maximum levels

of customer satisfaction.

ØManage vendor escalations, develop, and present status updates.

ØDevise strategies encouraging collaborative business relationships while ensuring day to day

obligations are met.

ØWork directly with customer to develop my understanding of their needs that are directly

impacted by my efforts.

MOTOROLA INCORPORATED 1995 – 2000 / Arlington Heights, Illinois

Lead Technician, Personal Communication Sector (PCS)

Associate (PCS) Personal Communication Sector responsible for testing TDMA, Analog, and CDMA cellular base stations.

- Fundamental testing within developed Motorola (SOP) Standard Operating Procedures.

ØLead Technician for testing Japanese current and new products.

ØDesigned, developed, and implemented an invention for Motorola.

ØTest and troubleshoot analog and digital (CDMA and TDMA) Motorola cellular base

stations equipment.

ØPromoted to Lead Technician with responsibility of documentation and development of

training.

ØInterfaced with engineers (hardware and software) to resolve quality issues and prevent

trends.

ØTransferred to Fort Worth, Texas to train new technicians on all aspects of testing Motorola

cellular base stations as business needs required shifting locations.

MILITARY EXPERIENCE UNITED STATES MARINE CORPS 1975-1981 / San Diego, California

MOS 5811, Military Police. Honorable Discharge.

SKILLS AND CERTIFICATIONS

AGILENT TECHNOLOGIES E7495B ASE Station Test Set E4418B EPM Series Power Meter

8481A Power Sensor

E4418B EPM Series Power Meter

NARDA Nardalert XT RF Protection FLUKE 635A Quickbert – T1 Tester MIDTRONICS Celltron Ultra Battery Tester ANRITSU S331D Site Master

ALCATEL LUCENT RMT (REMOTE MAINTENANCE TOOL) ADVANCED RMT

MINI CELL MOD 3.0 MOD 4.0 EVDO

RF PERFORMANCE

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