Records Specialist Loan Processor
Resume:
Maureen P. Gonzal
Mortgage Loan Processor
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills
Excellent
Exceptional communication skills.
Excellent
Proficient in multi-tasking.
Complaint Handling
Excellent
Customer Service
Excellent
Attention to Detail
Excellent
Teamwork and Collaboration
Work History
2014-02 - 2022-07 Processor / QC Analyst
BNB Financial Inc, Glendale, CA
Set up and completed loan submission packages.
Communicated with originator and applicant concerning progress of loan file. Handled any conditions sent from underwriting departments. Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Collected and compiled paperwork such as IRS records, insurance paperwork, loan files and tax histories.
Request HOA Cert, Credit Supplements, Employment verification, Open Escrow and Title.
2011-03 - 2013-08 Jr Processor
Wall Financial Inc, Glendale, CA
Set up and completed loan submission packages.
Maintained clients' file of loan documentation from pre-approval through closing. Verified borrower's financial data for accuracy prior to submittal to Glendale, CA, 91202
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underwriting department
Examined customer loan applications for loan approvals and denials Communicated with originator and applicant concerning progress of loan file.
2005-10 - 2011-03 Admissions / Marketing Director /Medical Records Specialist Broadway Manor Care Center, Glendale, CA
Serves as key member of facility sales team
Created and managed marketing budget and monthly reporting. Maintains working knowledge of Medicare / medical and assists manage care referral process
Developed and implemented social and digital plans, promotional calendars and marketing programs.
Continually maintained and improved company's reputation and positive image in markets served.
Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Reviewed recordkeeping procedures for patients and doctors. Maintained patient records in compliance with security regulations. Education
1994-08 - 1998-01 Bachelor of Science: Management Science Philippine Women's University - Manila, Philippines
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