Data Entry Customer Service

TONYA WILSON

**** ******* **** **, ******, Nevada, 89436, US • 775-***-**** • ******@*****.***

A veteran Pharmacy Technician of sixteen years, who has shown versatility in adapting to the healthcare industry's ever-increasing complexity. Also, highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records. Professional who is organized and respectful and can keep a flexible schedule while adapting to changing business and customer needs. Safety-conscious and well-organized, with extensive experience working with insurance companies, prescribers, and individuals to resolve problems. Currently looking to transition out of the Pharmacy setting. Interpreting orders

Team collaboration

Answering customer questions

Patient confidentiality

Inventory management

Data entry

Multitasking

Pharmacy and customer records management

FDA Drug Safety Guidelines

Drug storage procedures

Typing medication labels

Drug inventory management

Confidentiality and HIPAA

Receiving incoming supplies

Customer service

Updating medication histories

Drug inventory management

Business Administration - Associate of Science - 2024 Southern New Hampshire University - Manchester, NH Pharmacy Technician - November, 2007 to Present

Costco Wholesale - Sparks, NV

Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low. Answered incoming calls and provided answers to customers and healthcare providers' questions. Double-checked and double-verified customer and insurance provider information. Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality. Resolved non-routine issues like third-party billing, computer system and customer service issues. Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly. Processed over [Number] prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy. Helped with inventory management, placing and expediting orders, and removing expired drugs. Certified by the Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician (CPhT)

Professional Summary

Skills

Education

Work History

Certifications

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