STEPHEN D. ASHCRAFT

Bismarck, AR ***** 501-***-**** adtkmo@r.postjobfree.com

Professional Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Skills

Customer Complaint Resolution

Persuasive Negotiations

Deal Structuring

Client Base Retention

Lead Qualification

Customer Service and Assistance

Constructive Feedback

Work History

Business Owner/Operator 08/2022 to Current

Five Tool Academy – Hot Springs, AR

Oversee end-to-end business processes to maintain proficiency and profitability. Serve as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Monitor staff performance, providing final-say assessment over inquiries. Serve as principal stakeholder over organization's complete operations. Foster CRM initiatives by promoting environment of interpersonal communication and customer service.

Consult with customers to assess needs and propose optimal solutions. Put together realistic budgets based upon costs and fees for successfully operating business. Sales Manager 04/2014 to 05/2022

Self Employed – Royal, AR

Handled customer relations issues, enabling quick resolution and client satisfaction. Formed relationships with customers and found new ones by identifying needs and offering appropriate services.

Coached employees in successful selling methods

Trained highly-qualified staff by teaching best practices, procedures and sales strategies. Implemented comprehensive salesperson training program. Improved sales processes to streamline customer acquisition and onboarding strategies. Sales Representative 02/2008 to 04/2014

Orr Auto Group – Hot Springs, AR

Increased sales by offering advice on purchases and promoting additional products. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Retained excellent client satisfaction ratings through outstanding service delivery. Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Sales Representative 01/2007 to 03/2008

Power Boats – Hot Springs, AR

Increased sales by offering advice on purchases and promoting additional products. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Retained excellent client satisfaction ratings through outstanding service delivery. Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Effectively sold significant overstock of inventory, reducing overhead and improving cash flow. Rigger 03/2004 to 03/2007

Express Boats – Hot Springs, AR

Rigged for heavy lifts according to blueprint requirements. Secured safety equipment and always used gear according to requirements. Anchored pieces to fixed structures with bolts and clamps. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma

Bismarck High School - Bismarck, AR

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