Dental Assistant Service Agent
Resume:
Carolyn Williams
Kittrell, NC ***44
********.***********@*****.***
Objective: Seeking a position as Customer Service Agent where my experience in outstanding Customer Service and Administrative functions may be utilized
Work History
March 25, 2022 to June 1, 2022
NexRep, LLC
Portland, Maine
Customer Service Agent
Answer inbound calls from customers to resolve problems related to travel
Outbound calls to Hotel and Car rental Agencies worldwide to resolve customer issues
Navigate phone and database systems to effectively resolve issues in a timely manner
Process refunds for rentals or flights when approved
Efficient notating to describe reason for calls
Escalate cases to higher level departments after exhausting research without resolution
April 10, 2017 to April 31, 2020
Ryan Community Health Center
New York, NY
Licensed Dental Assistant/Administrative Assistant
Process Radiographs for Dental Checkups and Procedures
Follow up with labs to ensure timely delivery of dental prostheses
Schedule patient appointments for all dental procedures
Contact Insurance Agencies to confirm coverage prior to service including proof in writing via the internet
Analyze and resolve scheduling problems encountered by patients
Develop and maintain Microsoft Excel and Word Documents to monitor clerical functions and patient appointments and scheduled procedures
Initial contact with numerous vendors to secure office and medical supplies, develop and maintain spreadsheets
Performed special projects with Executive Director
March 10, 2008 to April 7, 2017
Mount Sinai Hospital Dental Department
New York, NY
Licensed Dental Assistant/Clerk
Assist Oral Surgeons on Extractions, Implants all other dental procedures
Order all office and dental supplies for the department; maintain spreadsheets
Interview patients and complete medical history for all patients prior to service then entry into medical applications
Initiate contact with patients to resolve any problems encountered
Interact with Surgeons and patients to schedule procedures then entry into applications
Daily activity answering calls from patients then resolve problems or forward to appropriate department
Develop and Maintain Excel and Microsoft table logs on patient charts sent to offsite storage facility
Skills
Excellent customer service skills to interact with customers to resolve any issues encountered
Good attention to detail while following assigned instructions
Great organizational skills
Follow through to the end to get the job done
Easily adapt to new operating systems required for recording applicable data based on assigned tasks
Work well independently or with others
Education
Charles Evans Hughes HS, NYC
General Diploma - Graduated 1972
Columbia University Dental School, NYC
Dental Assisting Certification – Valedictorian June 2007
NY State Dental Assistant License received June 2007
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