Marina Da Costa E Silva

Executive Profile: Leadership oriented, Adaptable and progressive Supervisor. Over five years of commensurate client service, education and clinical experience - with a special emphasis in applied healthcare, restaurant management, and research and statistics

Multilinguist

●Spanish (Fluent)

●Portuguese (Fluent)

AREAS OF EXPERTISE

●Recruiting & Talent Onboarding

●Management

●Team Leadership & Building

●Microsoft Office

●HIPAA

●Scientific Processes

●Laboratory Testing

●Healthcare Management

●Scientific Processes

●NonProfit Leadership

●SQL

●Salesforce/Kronos

SKILLS OVERVIEW

−Extensive Supervisor experience in Restaurant Management with expert level knowledge of how to manage teams of 10 or more. Recognized as a strong coach and trainer who is able to develop individuals in both a direct and indirect reporting relationship. Responsible for hiring, training, evaluating, disciplining, staffing and scheduling partners. Promoted 3 internal partners to internal Shift Supervisor Development programs structure from orientation to graduation, resulting in Shift Supervisor Promotions for all three applicants.

−Impeccable talent for thorough and empathetic patient consultations making the patient feel seen, heard and understood while reassuring them of the healthcare plan. Worked alongside Top Physicians, documented the pertinent material necessary for accurate patient information attestation and overall patient care success.

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HIGHLIGHTS OF ACHIEVEMENTS

Received Praise in September 2021 by the District Manager of Starbucks Coffee Company for dedicating patience and empathy to employees of the organization, offering them thorough and informative training with all employees requiring minimal follow up which enhanced the stores productivity numbers by over 125% for quarters one and two.

Recognized by the Head Physician at ScribeAmerica in December 2018 for dedicating countless hours to the accurate documentation of patient illnesses of the clinic to ensure their general welfare and health was the top priority, which contributed to increased repeat patient satisfaction by over 75% for the year.

Thanked by the Statistical Research Department at in April 2017 for performing expert-level statistical analysis and research for the department and offering precise handling of sensitive materials and data, which drastically decrease waste and assisted with the increase in operational improvement metrics by 76%

PROFESSIONAL HISTORY WITH RESPONSIBILITY SUMMARIES

Supervising Shift Manager – Starbucks Coffee Company 2020 – 2022

●Hire exceptional talent to advance team operations and supplement company culture

●Supervise Starbucks staff and operations. Oversee staffing levels and make adjustments to ensure service levels are met within labor models

●Assist with selection, orientation and training of qualified associates

●Oversee department in absence of Department Manager

●Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations

●Complete associate schedule as directed

●Knowledge of basic food handling and sanitation standards

●The Starbucks Supervisor ensures the Starbucks Outlet maximizes sales, profit, service and associate satisfaction while ensuring excellent guest service

ER Medical Scribe Scribe America 2017 – 2020

●Superintended a program to train and drastically improve the documentation efforts of the department

●Used statistics and data to draw conclusions to studies and provided in-depth documentation of results

●Provided clear, accurate, and informative documentation for the department to aid in research efforts

●Acted as an advisor for patients and reviewed all medical information with them before beginning treatment

●Showed a distinguished ability to multitask, continually overseeing multiple time-sensitive projects at once

●Used logic to identify strengths and weaknesses within projects and offered alternative and effective solutions

●Ensures the safety of internal and external employees of the facility and decreases contamination spreads

Section Leader of AmeriCORPS - ECHOSTARS 2016 -- 2018

●Onboarded volunteers from Frostburg State University

●Organized and executed events offering opportunities to explore and learn about the Great Allegheny Passage Trail corridor through hiking and related outdoor recreation experiences

●Encouraged team building exercises amongst volunteers.

●Facilitated team lead projects, team building activities.

●Curated fundraising events represented by AmeriCorps for local charities

●Planned and coordinated logistics and materials for board meeting, committee meeting and staff events.

EDUCATION

Bachelor of Science in Chemistry/Health Science College Park, MD

University of Maryland Global Campus

Phone: 240-***-****

Location: Germantown, MD

Email: adtkjm@r.postjobfree.com

LinkedIn:https://www.linkedin.com/in/marina-da-costa-e-silva-2370b822b/

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