Medical Billing Collections Specialist

QUIRINA SOLER

978-***-**** • *******.*****@*****.***

Education

Northern Essex Community College – Haverhill, MA

Umass- Lowell, MA - Accounting Degree

Work Experience

Crown Castle /Lightower Fiber Networks 2015- Present

Supervisor Credit & Collections Analyst - Boxborough, MA

●Oversee the effective collection of aging receivable of a portfolio with Billions of dollars.

●Provide coaching and training to team members to ensure timely resolution of collectability concerns.

●Implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to areas of responsibility.

●Identify and resolve issues as they are identified during collection calls, emails, and conference calls to customers.

●Analyze customer invoices according to contractual obligations.

●Supervise all processes related and associated with collection activities of the team, ensuring consistent and timely follow up, setting, and adherence to standards of good collection practices.

●Gather credit and/or collections reference information, as needed.

●Prepare performance appraisals and provide feedback and recommendations for growth.

●Manage the outside third party Collection Agency program and Legal Suit placement

●Provide accurate reporting and analysis including the Accounts Receivable Aging trends, delivery of DSO, and contribute to the total bad debt analysis.

●Contribute to team effort by accomplishing related deliverables as needed.

●Verify the validity of account discrepancies by obtaining and investigating information from sales, legal departments, trade promotions, contracts, client service departments, and from customers.

Commonwealth Tax Services

Income Tax Accountant

Manager - Methuen, MA Part time 2014 - 2018

●Managed the preparation and reviewed company federal tax returns and the accurate, timely filing of all types of tax forms.

●Managed and advised members of the tax team to greater levels of effectiveness and engagement.

●Managed and facilitated IRS income tax audits: preparing responses, creating schedules, etc.

●Conducted complex tax research and prepared a memorandum outlining findings and conclusions.

●Assisted with employee training for new hires.

●Provided a full range of tax services in compliance with laws and regulations within the demanded timeframe.

Merrimack Valley Credit Union – Lawrence, MA 2013 – 2015

Senior Mortgage Collector/Loan Servicing

●Responsible for tracking, monitoring and controlling all delinquent accounts.

●Prepared all real estate loans for foreclosures and monitored all foreclosure proceedings

●Met and assisted members in resolving their complex financial circumstances.

●Represented the Credit Union at 341 Bankruptcy hearings as needed.

●Prepared repossessed vehicles for sale or auction, including recommended floor price

●Managed the repossession log and track reposed auto inventory for timely liquidation.

●Verified Insurance, tax information for mortgages and gave payoffs.

●Collaborated with attorneys regarding bankruptcy, foreclosures and repossessions including preparation of files to be referred to legal team members.

Jeanne D’Arc. Credit Union – Lowell, MA 2012 - 2013

Senior Collector

●Provided financial counseling to members in order to bring delinquent accounts current status.

●Represented banks in court when needed.

●Met with members to work out alternative amenable repayment plans.

●Participated in department and organization projects as directed.

●Created daily, weekly and monthly reports and maintained detailed files.

●Received updates for collection agencies regarding delinquent accounts.

●Trained new employees in the department.

●Assigned delinquent accounts to Third Parties, Collection Agencies, Small Claims Court, Legal Action, and repossession agencies.

Balanced Healthcare Receivables -Nashua, NH 2011 - 2012

Medical Billing Specialist

●Reviewed and sent patient statements.

●Collected delinquent accounts by establishing payment arrangements with patients.

●Identified and resolved billing complaints.

●Met deadline and productivity standards of the department.

●Maintained strictest confidentiality while adhering to all HIPAA guidelines.

●Reviewed and resolved denied claims.

Nelson Watson and Associates – Haverhill, Ma 2007- 2012

Collections Specialist

●Performed various administrative functions for assigned accounts and queues ($20 Million portfolio).

●Increased profit for the company by exceeding personal and team quotas.

●Received payments and posted amounts paid to customer accounts.

●Located and monitored overdue accounts.

●Persuaded customers to pay amounts due on credit accounts.

●Provided mentoring and conducted team meetings.

Skills and Software

Oracle, Microsoft Dynamics, Microsoft Office suite (Word, Excel, PowerPoint), Skip Tracing, Accounting Principles, Advantage, Miser, Symitar, Proseries, QuickBooks.

Personal Characteristics

Excellent active listening, strategic negotiation, financial advising, efficient problem solving, positive attitude, effective time management, Self-Assurance, works well under pressure.

Languages

Fluent in English and Spanish; familiarity with Portuguese.

References

References will be provided upon request.

Contact this candidate