Office Manager Customer Service

Qualifications

Administrative professional offering versatile office management and billing skills. Proficient in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

Citrix

Quick Books

MS Outlook

MS Access

MS Project

Beyond Now Technologies

Kinnser

MS Publisher

Windows

Infosys/Medsys

Home Works/Road Notes

Waystar/Payspan and other billing tools

Work Experience

2017-Current BILLING MANAGER/ALTERNATE ADMINISTRATOR, ALL AT HOME HEALTH CARE

Rapidly processed insurance payments and claims. Responsible for trouble shooting any discrepancies and rebilling. Worked with multiple insurance companies, such as Univita, Humana (HMO and PPO), Care Centrix, Sunshine, Wellcare, WellMed, United, Tricare, VA, Medicare and Magellan.

2011-2017 BUSINESS OFFICE MANAGER/ALTERNATE ADMINISTRATOR, ALL AT HOME HEALTH CARE

Assisted in startup of a new home health agency. Set up of insurance contracts, new hires, policy and procedure manuals, as well as assisting with getting the agency Medicare certified and accredited. Other responsibilities: payroll, medical and office supply ordering and inventory, order management, skilled and private duty scheduling, and basic day to day office functions.

2010-2011 EXECUTIVE OFFICE MANAGER, A CARING HAND HOME CARE

Assisted in starting up a new home health agency. Responsible for setting up new insurance contracts, billing, payroll, and accounting. Assisted in creating policy and procedure manuals. Also, maintained HR files ran background checks, ordered medical and office supplies, assisted in marketing plans and followed Medicare requirements and guidelines.

2005-2010 BUSINESS OFFICE MANAGER, ALLIANCE CARE HOME HEALTH/PHYSICIAN HOUSE CALLS

This position is accountable for billing, payroll, accounts payable, human resources, and supportive functions that contribute to the timely processing of patient claims, employee paychecks, and vendor payments. Other duties and responsibilities are ordering and maintaining office supplies, training employees of proper use of office equipment, assisting the administrator with all leases and contracts, maintaining and insuring all employee files comply with state and Medicare requirements and supervising all office staff.

Accomplishments: I maintained the highest success rate for releasing final claims company-wide.

2003-2005 FIELD SERVICE COORDINATOR, TENDER LOVING CARE, HOME HEALTH CARE

I was responsible for scheduling Registered Nurses, Physical Therapist, Occupational Therapist, Speech Therapist, Home Heath Aids, and Medical Social workers to see patients in their home. Job duties include staffing, entering verbal orders, tracking visits, preparing for weekly team meetings, customer service, and always practicing the customers’ privacy act.

Education

1997 First Coast Senior High School- High school diploma

2004 Certified by Hospice of Jacksonville as a Grief Counselor

2005 Florida Community College of Jacksonville- Associates Degree

2017 Florida State College of Jacksonville-Bachelor’s degree

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