Security Officer Manager
Resume:
SHIRLEY L. BLACK
adtkff@r.postjobfree.com
OBJECTIVE
To succeed in a challenging position and to gain as much knowledge and experience as possible. To develop my growth potential to the fullest.
EXPERIENCE
December 2021 to Present
Titan Protection and Consulting
Overland Park, Ks 66212
Patrol Client Property (foot patrol and driving around the property).
Routine interior and exterior patrol.
Man the security booth to allow verified contractors on to the property.
Write reports on all suspicious activity.
Act as an informal leader for the team.
Demonstrate high competency in policies, procedures and expectations.
Manage components of special projects.
Check credentials to verify proper identity to secure areas.
View cameras of Client property.
Handle hostile situations.
Handle unhappy customers.
June 2018 to December 2021
Cerner Corporation
North Kansas City, Mo 64117
Senior Security Operator
Manage dispatching and monitoring needs across all campuses.
Answer phone calls and create incident reports or other appropriate documentation as required.
Proactively identify process improvements and communicate them with leadership.
Act as an informal leader for the team.
Demonstrate high competency in policies, procedures and expectations.
Manage components of special projects.
People Management Responsibilities (for associates with one or more direct reports).
Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.
Daily use of Outlook, Excel, Word, Microsoft Teams, C-Cure door alarm monitoring and admin for granting access to secured areas
Systems used on a daily basis:
MIP5000 Radio Console officer communication
iTack for dispatching
Genetec for Cameras/Map Manager
WebControl for Fire Alarm Monitoring
March 2018 – June 2018
Titan Protection and Consulting
Overland Park, Ks 66212
View cameras of Client property.
Handle hostile situations.
Handle unhappy customers.
Routine interior and exterior patrol.
Monitor the entrance to verify residence.
Check in and delivery resident packages.
February 2017 – March 2018
City of Kansas City
Kansas City, Mo. 64106
Assistant to the City Security Manager.
Observe and review CCTV cameras with Genentec Software (ETI).
Review all reports that are completed throughout the city.
Make employee ID badges.
Run timekeeping reports for requesting departments, Lenel Software (Stanley Security).
Handle hostile situations.
Handle unhappy customers.
Run reports for security officer activity.
Work with the City Attorneys to resolve incidents that happen in or on city property.
Monitor the fire system (Kansas City Fair and Safety) within City Hall and Municipal Court.
Monitor and respond to all panic alarms in City Hall and Municipal Court.
Operate AutoClear Inspection/Detection Security System.
Operate Garrett Walk Through Metal Detector/Garrett Hand Held Wand.
Assist HR with hostile employees.
Schedule off duty police officer for specific location throughout the city.
Dispatch responsibilities consist of answering all incoming calls, issuing and receiving vendor/visitor/contractor badges, dispatching security. officers to specific locations, logging all radio incoming radio calls from various locations, controlling access to the building.
February 2015 – February 2017
ISS Uni-Guard
Kansas City, Mo. 64108
Captain
Enforce policies and procedures for City Hall and Municipal Court.
Oversee security officers for City hall and Municipal Court.
Control Duties (CCTV, monitor fire system, panic alarms, check contractor and visitors in and out).
Assist the City Security Manager when needed.
Produce City ID badges.
Use of a hand wand, a scanner and an x-ray machine.
Building Patrols.
Exterior Patrols.
Maintain staffing schedules.
Maintain and submit payroll for accuracy and timeliness.
Review and approve all reports.
Run reports for various City Facilities through computer software Lenel On Guard 7.0.
Run background checks on all vendors and contractors.
September 2014 – February 2015
ISS Uni-Guard
Kansas City, Mo. 64108
Lieutenant
Oversee 15 security officers.
Control Duties (CCTV, monitor fire system, panic alarms, check contractor and visitors in and out.
Use of a hand wand, a scanner and an x-ray machine.
Building Patrols
Exterior Patrols.
Maintain staffing schedule.
December 2013 –August 2014 NPB Companies
Kansas City, Ks 66104
Director of Security
Scheduling for 75 officers.
Overseen several City accounts.
Implemented an attendance policy.
Reviewed all time sheets for payroll.
Attended weekly meeting on the owner’s behalf.
December 2012 – December 2013
NPB Companies Kansas City, KS 66104
Security Supervisor
CCTV Monitoring.
Provide assistance to guests; give directions and information as
needed.
Provide a safe environment for guest and team members.
Provide work direction for security officers.
Interior /Exterior Patrols.
Handle emergency situations, such as disorderly patrons, medical
emergencies, evacuations.
Complete daily assignment logs.
May 2006 – December 2012 Pinnacle Entertainment
Casino Security (worked at 5 different Pinnacle
properties, 3 of which I was on the opening team)
I have held several positions with this company below you will find the positions and duties of each.
April 2012 –December 2012 L’Auberge and Hotel Baton Rouge (Pinnacle Entertainment)
Security Supervisor
Oversee all security operations. Includes security on the boat, on the landing and in the parking lots. (Off site facilities).
Ensure that all procedures are followed as outlined in the internal
controls and state gaming board regulations.
Provide work direction for security officers.
Fill out daily work rosters and assign job areas for parking, landing and boat.
Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.
Assist security management in case of trouble at the gaming tables.
Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.
Review and approve security reports and forwards them to the appropriate locations.
Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.
Testify in court on behalf of the company and state gaming board.
Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.
Review monthly financial statement with the General Manger.
January 2012 - April 2012 Lumiere Place Casino and Hotels St Louis, Mo 63102 (Pinnacle Entertainment)
Security Supervisor
Oversee all security operations. Includes security on the boat, on the landing and in the parking lots. (Off site facilities)
Ensure that all procedures are followed as outlined in the internal
controls and state gaming board regulations.
Provide work direction for security officers.
Fill out daily work rosters and assign job areas for parking, landing and boat.
Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.
Assist security management in case of trouble at the gaming tables.
Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.
Review security reports and forwards them to the appropriate locations.
Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.
Testify in court on behalf of the company and state gaming board.
Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.
Review monthly financial statement with the General Manger.
Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.
General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.
August 2008 – January 2012 Lumiere Place Casino and Hotels and February 2010 – January 2012 River City Casino St Louis, MO 63102 (Pinnacle Entertainment) Risk Manager at both locations for 2 years.
Risk Manager
(See Below Same Duties)
October 2007 - August 2008 Lumiere Place Casino and Hotels
St Louis, MO 63102 (Pinnacle Entertainment)
Security Manager
(See Below Same Duties)
May 2006 – October 2007
Belterra Casino and Resort
Vevay, IN 47020 (Pinnacle Entertainment)
Security Manager
Oversee all security operations. Includes security on the boat, on
the landing and in the parking lots. (Off site facilities)
Ensure that all procedures are followed as outlined in the internal
controls and state gaming board regulations.
Provide work direction for security officers.
Fill out daily work rosters and assign job areas for parking, landing and boat.
Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.
Assist security management in case of trouble at the gaming tables.
Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.
Review security reports and forwards them to the appropriate locations.
Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.
Testify in court on behalf of the company and state gaming board.
Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.
Review monthly financial statement with the General Manger.
Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.
General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.
Participate in American Bureau of Shipping (ABS) safety, fire, man-overboard, evacuation and damage control drills.
October 1994 – May 2006 Argosy Casino
I have held several positions with this company below you will find the positions and duties of each.
April 2004 – May 2006 Argosy Casino Argosy Casino Riverside, MO 64151
Risk Manager
Workmen’s Compensation, handle all work comp and general liability claims. Collect and distribute information from medical and accident reports and send it directly to OSHA and our TPA.
Work with the HR Director on Litigation Cases
Administer Drug Test
Oversee the Safety Committee
May 1997 - November 1998; December 1999- April 2004 Argosy Casino Riverside, MO 64150
Security Shift Manager
Oversee all security operations. Includes security on the boat, on
the landing and in the parking lots. (Off site facilities)
Ensure that all procedures are followed as outlined in the Internal
Controls and state gaming board regulations.
Provide work direction for security officers.
Fill out daily work rosters and assign job areas for parking, landing and boat.
Prepare monthly schedule and make certain adequate personnel are scheduled each day to provide security at mandatory posts and manage overtime. Manage overtime and reviewed payroll for accuracy.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws and intoxicated patrons.
Assist security management in case of trouble at the gaming tables.
Provide input on security issues, such as emergency preparedness and internal controls, to the corporate security office.
Review security reports and forwards them to the appropriate locations.
Evaluate security officers and supervisors performance; take appropriate disciplinary action; investigate complaints; investigate violations of company policies and procedures and gaming laws; write detailed reports.
Testify in court on behalf of the company and state gaming board.
Interview applicants for security officer positions; make recommendations for hiring, promoting, and terminating employees.
Review monthly financial statement with the General Manger.
Assist in re-editing and completion of manuals such as the training manual and emergency response plan manual.
General office duties, including filing, faxing, memoranda, and reviewed payroll for accuracy.
Participate in American Bureau of Shipping (ABS) safety, fire, man-overboard, evacuation and damage control drills.
November 1998 - December 1999
Argosy Casino Riverside, MO 64150
Casino Services Manager
Oversee the casino services department, which includes guest
services, valet, coat check and the gift shop.
Scheduling for guest services, coat check and the gift shop and payroll.
Order supplies for printer's embossers and the office.
Handle customer complaints
Order merchandise for the gift shop.
Assist with union issues.
Assist in re-editing and completion of manuals such as the training
manual and the internal controls for the department.
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