Customer Service Representative

Ganda G McCoy

606-***-**** (Home)

*** ******** *****

West Van Lear, KY 41268

*********@*****.***

Objective

To find a position that is challenging and rewarding.

Summary

I have 17 years of experience, including as a Receptionist/Assistant HR Manager, as a Customer Service Associate (CSA) and as a Manager in industries including Transportation Equipment, Health Services and General Merchandise Stores.

Most recently, I have been working as a Receptionist/Assistant HR Manager at R/S Godwin from October 2016 to October 2017.

My skills and experiences include: budgeting, contract management, file management, tax planning.

I hold a N/A degree in N/A from Warfield High SchoolAppalachian Beauty SchoolPrestonsburg Community College.

Experience

R/S Godwin, Ivel, KY

Oct. 2016 to Present

Receptionist/Assistant HR Manager

Schedules times for interview rooms Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and provides callers with address, directions, and other information. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Updates company master calendar. Receives, sorts, and routes mail, and maintains and routes publications. Maintains fax machines, sends faxes, and retrieves and routes incoming faxes. Orders, receives, and maintains office supplies. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, photocopying, and collating.

Pikeville Medical Center, Pikeville, KY

Jan. 2016 to Sept. 2016

Customer Service Associate (CSA)

Greets and assists medical center patients, visitors, and physicians entering the department in a friendly and helpful manner. Continuous communication/rounding with family members and patients regarding wait time and/or informs family members of patient's condition to decrease anxiety. Monitors and logs families wait time. Monitor family member's location throughout medical procedure. All communication must be done in a positive and professional manner. Communicates in a professional manner to supervisor, co-workers, and physicians about concerns or questions from family members regarding patients. Recognizes the need for and provides emotional support and comfort measures for families and guests of the patient. Shows respect and conveys warmth and compassion. Contacts Chaplain Department when deemed necessary. Offers area for privacy. Responsible for distributing and collecting communication beepers given to patient families. Answers the department telephone in a professional and timely manner consistent with the medical center mission, routing telephone calls and/or messages to appropriate individual. Transport/escort patients and their family members to designated areas such as pre-op, recovery, and waiting room. Focus on the customer's needs, including special and individual needs. Responsible for ensuring waiting room is clean, neat, and orderly. Provides assistance to guests that may require car retrieval from valet. Adheres to medical center policies addressing infection control, safety, and personnel guidelines. Demonstrates knowledge of and compliance with the medical center code of conduct and applicable corporate policies and procedures. Maintains patient confidentiality and treats patients and their families with respect and dignity. Functions as a preceptor to orient new employees.

Dollar General, Paintsville, KY

Jan. 2013 to Jan. 2014

Manager

Recruited and selected employees using brass ring. Retained qualified employees according federal and state labor laws. Provided proper training for employees. Conducted performance evaluations. Made recommendations regarding employee rate of pay and advancements. Submitted and maintained employee files in a confidentially manner. Made employee schedules and sent time into payroll. Made recommendations regarding employee's rate of pay and advancement. Communicated performance, conduct and safety expectations. Ensured that the store was properly staffed and effectively opened and closed each day. Evaluated operating statement to identify business trends, including sales, profitability, expense control opportunities, potential shrink and errors. Ordered to ensure the meeting or exceeding of in-stock targets. Facilitated the efficient staging, stocking and storage of merchandise. Maintained accurate inventory levels by controlling damages, markdowns, scanning and paperwork. Ensured the financial integrity of the store through strict cashier accountability. Provided superior customer service. Maintained a clean, well-organized store.

Samaritan's Place Thrift Store, Paintsville, KY

Jan. 2012 to Jan. 2013

Manager

Hired and trained staff. Prepared cash drawer for the day's business. Reconciled cash drawer in the evening. Made daily deposits. Assembled sales reports. Bought, priced and rotated stock. Maintained timesheets for payroll. Operated cash register and credit card machine. Secured premises. Opened and closed the store. Resolved employee issues. Maintained a good working relationship with the customers. Trained employees of the importance of good customer service.

Goodwill Industries of Kentucky, Paintsville, KY

Jan. 2004 to Jan. 2011

Manager

Recruited, selected and retained qualified employees according to state and federal labor laws. Submitted and maintained all employee files in a confidential manner. Provided proper training for employees. Conducted performance evaluations. Made recommendations regarding employee rate of pay and advancement. Ensured that the store was properly staffed and effectively opened and closed each day. Responsible for the daily sales and operation of the store. Submitted and maintained all records necessary in daily operations of the store. Responsible for ordering merchandise and store supplies. Maintained the store in an orderly manner, rotated merchandise and over saw the production and pricing of merchandise. Controlled inventory for maximum return on product. Supervised and cross-trained all store personnel. Responsible for the safety of the employees and customers. Maintained cleanliness, merchandising and displaying of merchandise. Responsible for a high level of service and donor appreciation. Assured uniform adherence to Goodwill's policies and procedures.

City Finanncial, Paintsville, KY

Jan. 2003

Customer Service Representative (CSR)

Provided customer service through timely, accurate and effective processing of customer transactions and requests, in accordance with company policies and procedures. Assisted with accounting, administrative and clerical tasks. Performed cash drawer procedures including opening the cash drawer, accepting, posting and reversing payments, balancing the cash drawer, making deposits, closing branch. Processed day-to-day transactions including answering the phone, taking credit applications, preparing loan documents, inputting loans into the system, completing recordings and releasing of secured interests and other interests, filing and handling customer inquires. Any other office duties as assigned.

Quality Rent to Own, Paintsville, KY

Jan. 2001 to Jan. 2003

Owner-Operator

Formulated a business plan and opened a business. Set up a budget and tax plan. Designed a floor plan. Cataloged merchandise in the computer. Recruited, selected and retained qualified employees according to federal and state labor laws. Submitted and maintained all employee files in a confidential manner. Provided proper training for employees. Conducted performance evaluations. Made employee schedules and maintained payroll. Approved applications for purchase of merchandise. Entered sales information into the computer and printed contracts. Routed deliveries and pick up of merchandise. Made collection calls on delinquent accounts. Routed outside collections. Used the court system to collect delinquent accounts.

Skills

Accountancy, Closing, Contract Management, Customer Service, Focus, Monitors, Pick, Routers, Tax Planning

Education

1985 Warfield High SchoolAppalachian Beauty SchoolPrestonsburg Community College, Warfield, KY

References

REFERENCES:

Darrell Stepp, Bank President, 606-***-****

Terry Stacy, Purchasing Director, 606-***-****

Nellie Day, Housekeeper, 606-***-****

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