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Customer Service Teacher Assistant

Location:
Buffalo, NY
Salary:
60000
Posted:
November 17, 2022

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Resume:

*** ******* ****** *****

Buffalo, NY *****

716-***-****

[Website]

adtkcz@r.postjobfree.com

TAMIKA DAVIS

OBJECTIVE I am seeking to gain employment with your company through showcasing my knowledge, skillsets and capabilities listed below. SKILLS & ABILITIESP • Certified in Early Childhood Education

• Positive and optimistic

• Works well with others

• Creative

• Self Sufficient and confident

• Natural leader

EXPERIENCE Project Director of CCAMPIS (Childcare Access Means Parents In Schools) 18 Agassiz Circle, Buffalo, NY 14214

8/16/21- Present

- I process student application through the use of banner

- I met with student parents to complete CCAMPIS paper work and discuss the program requirements.

- I visit local daycares to retrieve a copy of the licensing and accreditation documents

- I network with local daycares through providing CCAMPIS information and flyers

- I attend bi-weekly meetings with the Executive Director to provide CCAMPIS updates.

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- I obtain monthly billing invoices from the participating childcare centers.

- I collect monthly attendance logs for the children currently enrolled in childcare centers

- I created a check requests in order for payment remittance

- I created and maintain a budget for CCAMPIS in Micro Soft Excel

- I completed the CCAMPIS APR (Annual Performance Report)

- I designed CCAMPIS flyers and posters for campus advertising purposes.

- I network at college events providing several departments with information regarding CCAMPIS

- I meet with childcare directors with updates on CCAMPIS’ policies and procedures Page 2

Home Visitor/Family Partner, Community Action Organization, 45 Jewett Ave, Buffalo, NY 14214

01/13/20/-6/30/21

• I completed applications with potential parents.

• I created and maintained office files and confidential records within the computer as well as the office.

• I assisted parents with goal establishment.

• I researched information regarding home ownership, higher education, financial aid, and employment.

• I created and maintained the children’s medical files in the computer as well as the in the office.

• I supplied parent s with information regarding food pantries, clothing give a ways and public assistance.

• I aided in monthly parent meetings, through setting up Zoom meetings for the parents to meet.

• I met with the parents monthly to discuss any hardships are concerns that they had at that moment.

• I provide parents with feedback regarding their issues or concerns. I also recommend a variety of services such as family court or grief counseling.

• Daily I enter the children’s classrooms. I greet each child with a hug and tell them to have a great day. This is setting up the children’s day for success because they are able to laughter lighten the moods of the children in the program

• I fax various documents to doctor’s offices, schools and parents.

• I recruit children through posting information regarding head start at doctor’s office’s, super markets, dental offices

• I conduct a health screening daily for the children entering the building

• I created and maintained the children’s binders. These binders contained confidential information such as their birth certificates, doctor’s and dental visits, immunization records.

• I scanned documents into the company’s database regularly.

P TEACHER ASSISTANT, HOLYCROSS HEADSTART 150 MARYLAND STREET BUFFALO, NEW YORK 14201

01/24/2014-06/30/2014

Page 3

• Prepared and tracked reports on child’s development and academic progress

• Maintained a daily attendance log for the classroom

• Maintained and updated the contact information for the classroom

• Spoke with the speech and occupational therapists in regards to the scheduled visits and the child’s progress

• Maintained medical and health reports of each child

• Prepared the class room for the daily classroom activities and meal time

• I read books, played music and sang songs to the children to enhance cognitive and social emotional skills

• I communicated with parents and staff members, informing them of the child’s daily progress and addressing issues or concerns at that time

• I accompanied Site Director on home visits.

• I explained various forms and the importance the paperwork in order to ensure accurate as well as current information. ASPIRE OF WESTERN NEW YORK 4635 UNION ROAD CHEEKTAWAGA, NEW YORK 14225 05/15/2006-09/30/2006

• Taught basic education principles in compliance to the NYS standards

• Assisted the classroom teachers with snack time, arts and crafts and putting the children down for naps.

• Maintained the classroom by sterilizing and disinfecting toys, mats, countertops and floors

• Assisted in the classrooms while other staff members attended meetings and daily breaks

CHILDCARE TEACHER, YWCA OF WESTERN NEW YORK 1005 GRANT STREET BUFFALO NEW YORK 14207

08/26/3003-01/19/2006

• Promoted a child centered play environment through the use of games and class room centers

• Maintained a daily log of children attendance

• Provided the children with a healthy and nutritious snack

• Offered parents daily reports that outlined their child’s day

• Supported classroom teachers in implementing a developmentally appropriate curriculum pre -school children

• Promoted language development through reading and storytelling Page 4

CUSTOMER SERVICE REPRESENTATATIVE, TELESPECTRUM WORLDWIDE INC. 65 GREAT ARROW DRIVE BUFFALO NEW YORK 14216

10/09/2001-02/28/2003

• Managed and maintained customer accounts through making payments, plan changes and assisting with purchasing equipment

• Making the customer aware of new promotions and policy changes

• Implementing the policy changes and discussing options that are best for the customer that that time

• Participated in monthly quality control training to ensure I was equipped with the skills necessary to provide the best customer service possible

• Received three certificates of excellence for stellar customer service EDUCATION Masters of Science Degree in Creative Studies and Leadership from Buffalo State College-August 2020

Magna cum laude

Through obtaining a Creative studies Degree, I am now able to teach others to engage in Critical Thinking and enhance their Analytical Skills. I became a Facilitator/ Trainer. I have taught business leaders, consultants and entrepreneurs a deliberate creativity process allowing them to capitalize on opportunities. Participants learned a dynamic set skills tools and processes for leading creativity and problem-solving in individuals, teams and their organizations.

Graduate Certificate in Leadership- May 2020

Summa cum laude

I am now able to teach the dynamics of leadership in Corporate America as well on the individual level. I instruct others on being able to identify individual leadership and utilize these skills within their place of employment. I also teach the knowledge and skills related to Leadership.

Through obtaining my Master’s Degree in Creative Studies and Leadership Graduate Certificate, I now have the ability to implement creativity, critical, analytical thinking skills as well as leadership. These skills are currently needed in a professional setting. BACHEOLOR’S DEGREE IN SOCIOLOGY-MAY 2017 BUFFALO STATE COLLGE 1300 ELMWOOD AVENUE BUFFALO NEW YORK

Individualized Studies program allowed me to design my own Degree through taking completing coursework in Education as well as Sociology. The Education courses allowed me to enhance my skills in childcare through hands on classroom experience and rigorous coursework in developing lesson plans, and student teaching. Page 5

The Sociology aspect of my degree allowed me to develop critical thinking and team building skills. I have learned to become a more productive member of society through learning to being able to consider the views of others while staying true to my values. I am better able to communicate to my peers and those in leaderships roles and problem solve when necessary.

Associates Degree in Early Childhood Education -December 2005 Erie Community College 121 Ellicott Street Buffalo New York EOP Honors graduate – May 2017

Honors Individualized Studies graduate- May 2017

Honors in minor Sociology graduate- May2017

Alpha Kappa Delta, International Sociology Honor Society Inductee – April 2017 Chi Alpha Epsilon, EOP National Honor Society- November 2015 Recipient of the EOP Martha M Pierce Award for students overcoming adversities – May 2015

EOP Honors awardee for maintaining a GPA above 3.0 – November 2014 – May 2017 Associates Degree with Honors- 2005

Member of the Phi Theta Kappa Honor Society for Community College- 2004 COMMUNICATION Through obtaining my degree’s, I now possess the ability to communicate with others. I am articular and able address situations in an intelligent a thought-provoking manner. I have the ability to speak confidently and assertively in front of others.

LEADERSHIP I am a natural leader as I am the mother of two boys. I strive to be the best role model through leading by example. I hold them accountable for their actions through making sure that their daily choirs and requirements are complete before they receive their allowance. In addition, through obtaining my degrees, I have demonstrated that hard work and dedication the possibilities in life are endless.

SPECIAL INTRESTS My special interests include creating a work environment that is efficient in which every is able to do their jobs to the best of their abilities. I am also assertive, in which I am able to apply critical thinking skills to any pressing issues pertaining to the job.



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