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System Administrator Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
November 17, 2022

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Resume:

CURRICULUM VITAE

VEERAIYAN. I

adtkb8@r.postjobfree.com

801-***-****

CAREER OBJECTIVE

A challenging career in the field where my Communication & Interpersonal skills can be

Effectively utilized to achieve corporate goals.

WORK EXPERIENCE

Company : Goodwill Wealth Management Pvt Ltd,

Designation : System Administrator

Duration : July 2015 to Till Date

ROLES & RESPONSIBILITIES

Installing Operating System Like Windows

Installation of Odin Diet & Odin Client setup Installation & Troubleshooting through Remote Desktop applications through Team Viewer, Ammyy Admin & Any Desk.

Installing and configuring of 3CX Server.

Installation and configuring of NAS (Network-Attached Storage) Server.

Installing and configuring of FTP (File Transfer Protocol) Server.

Installing and configuring of AD (Active Directory) Server.

Installing and configuring of WDS (Windows Deployment Services) Server

Installing and configuring of DHCP (Dynamic Host Configuration Protocol) Server.

Installing and configuring of DNS (Domain Name System) Server.

Installing and configuring of FSRM (File Server Resource Manager) Server.

Installing and configuring of Antivirus console policy manager and client.

Installation and configuration of NVR (Network Video Recorder) and DVR (Digital Video Recorder).

Installing and configuring of IP (Internet Protocol) phone.

Installing and configuring of IP (Internet Protocol) camera.

Installing of Client Antivirus in the Employee's system.

Configuring of RAID (Redundant Array of Independent Disks) Server.

Installing, Configuring, Assembling and Troubleshooting of Servers, Desktops, Laptops and Printers.

Testing and Troubleshooting of Computer Hardware and Network.

Email Management and configuration in, such as Outlook, Windows Mail, and Thunderbird.

ISP (Internet Service Provider) line and Exchange VSAT (Very Small Aperture Terminal) line troubleshooting.

Installation and Configuration of Voice Logger.

Maintaining of System Assets.

Installing all kinds of Software.

Giving Biometric access to the new recruits.

TECHNICAL SKILLS

Problem handling of Remote Desktop Applications.

Monitoring the health and stability of Windows System environments.

Installation and setup of routers and switches.

Switching, Standard Access-list, Extended Access-list and VLAN (Virtual LAN) Configurations.

Knowledge of LAN technologies, Switches, Cables, and Bridges.

Knowledge of VC (Video Conferencing).

Monitoring tools like network packet capture tools like a Wireshark.

TEAM LEAD EXPERIENCE

Lead team providing telephone and online support to customers experiencing technical issues.

Provided quality troubleshooting with patient step-by-step instructions to resolve problems.

monitored technical team calls to ensure maintenance of technical skills and good customer service.

Tracked and logged all calls for each shift.

Identified problem areas and implemented all necessary training.

Held weekly team meetings and involved staff in planning

Collaborated with other departmental leaders.

EDUCATIONAL QUALIFICATION

I had completed a Bachelor of Engineering in Electronics & Communication Engineering (ECE) in November 2014, Anna University, Chennai, with 58.5% of marks.

I had completed HSC in 2009, at Veeraraghava Higher Secondary School, Thanjavur, with 82% of marks.

I had Completed SSLC in 2007, at Christ the king Higher Secondary School, Thanjavur, with 60% of marks.

PERSONAL DETAILS

Name : I. Veeraiyan

Father’s Name : R. Iyyappan

Date of Birth : 19-06-1992

Gender : Male

Marital Status : Married

Languages Known : English and Tamil

Nationality : Indian

Permanent address : No.7/9, 11th street Nethaji Salai,

Anna nagar, Vilar road

Thanjavur-613001

Declaration:

I hereby declare that the particulars mentioned above are correct to the best of my knowledge and belief.

Place: Yours Faithfully,

Date: (I. VEERAIYAN)



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