Administrative Assistant Service Representative
Resume:
Janaya Trippett
Philadelphia, PA *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Receptionist
Elite Dental - Philadelphia, PA
September 2018 to November 2021
• Maintain a high level of customer service at all times.
• Work as part of a team with emphasis on communication.
• Schedule patient appointments per month and daily patient goals.
• Answer phones and confirm appointments.
• Greet and check-in patients.
• Accurately verify dental benefits.
• Maintain detailed patient records in a fast-paced environment.
• Collect payments, co-payments, and deductibles.
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis.
• Pull patient charts for future appointments when necessary.
• Maintain a clean and professional office environment.
• Assist with presenting and/or explaining treatment plans. Patient Service Representative
Ritner Medical Associates - Philadelphia, PA
July 2017 to September 2018
• Answering or placing calls to/from patients, doctors, pharmacies, etc.
• Work efficiently and quickly to patient calls by triaging calls, scheduling.
• Appointments, placing requests, preparing prior authorizations, pre certifications or referrals.
• Understand patient questions and articulate them to providers using a standardized method.
• Follow directions.
• Collect important and relevant quality screenings including Depression Screenings/Alcohol Screenings and Comprehensive visits.
• Collaborates with care team on quality measures and gaps in care.
• Completes referrals/pre certifications/prior authorizations.
• Completes tasks as assigned.
• Check patient in / out for appointments.
• Calls patients with pre-determined medical messaging.
• Working collaboratively as a team.
• Maintain a clean and healthy environment.
• Document accurately and completely in the EMR (E Clinical Works).
• All other duties as assigned.
Executive Administrative Assistant
Health Partners Insurance Company - Philadelphia, PA January 2015 to June 2017
Worked under general supervision of the SVP Health Care Data Analytics and performed administrative and support functions to Health Care Data Analytics leadership. Provided direct administrative support to both the Executive and Senior Vice Presidents of Health Care Data Analytics when in the office, working remotely or travelling. Support includes management and coordination of all scheduling activities, document/presentation development and production, coordination of communication activities and liaison, when appropriate, to external vendors, executives, etc.
Ensures compliance with all security, privacy, State and Federal requirements. As the Executive Administrative Assistant, your daily duties may include…Create and/or coordinate, review and edit communications and correspondence for review and/or signature. Coordinate schedule, prioritizing and setting up appointments internally and externally. Ensure all required material for meetings are produced on a timely basis and provided to EVP in advance. Provide EVP daily schedule and coordinate any necessary travel requirements.Receive, screen and direct/ delegate incoming phone calls.Manage, when requested, mail/E-mail and prepare/discuss response(s) with appropriate leadership.
Create and maintain standard operating reports, invoices, office supplies, etc. for EVP/SVP’s review and approval.
Maintain a positive work environment that supports the company’s culture. Maintain an adequate on-line and/or hardcopy filing system that allows easy access. Coordinate and solicit EVP’s Direct Reports Evaluations, Budgets and other documents as requested. Solicit agenda items, take and maintain minutes, forward minutes for review by attendees and make edits as needed.
Arrange conferences, schedule travel time and hotel accommodations in a cost-effective manner; prepare expense reports and review incoming expense reports for appropriateness and accuracy. Build and maintain collaborative relationships and alliances with internal and external customers; troubleshoot and assist as required to assure success for all parties. Serve as Admin back-up to the other EAAs and participate in the Administrative Assistant coverage schedule.
Coordinate space planning needs and office equipment maintenance. Coordinate staff on-boarding requirements with the appropriate leader. Manage special projects.
Remained flexible and willing to perform other tasks as assigned demonstrating consistent support of new initiatives
Education
High School Diploma
Parkway West High School - Philadelphia, PA
September 2010 to June 2014
Skills
• MICROSOFT WORD (Less than 1 year)
• PROBLEM-SOLVING (Less than 1 year)
• TEAM PLAYER (Less than 1 year)
• Conflict Management
• Intelligence Experience
• Security
• Store Management Experience
• Supervising Experience
• Writing Skills
• Management
• Information Security
• Leadership
• Human Resources
• Computer Networking
• Operating Systems
• Program Management
• Network Security
• Front Desk (2 years)
• Epic (3 years)
• Schedule Appointments (4 years)
• Medical Scheduling (3 years)
• Windows
• Software troubleshooting
• Microsoft Windows Server
• Network Support
• Help Desk
• Network Firewalls
• Active Directory
• Disaster Recovery
• TCP/IP
• Linux
• Mac OS
• Customer support
• Typing
• Databases
Certifications and Licenses
Driver's License
November 2018 to November 2021
First Aid Certification
Additional Information
SKILLS
Strong Work Ethic. Positive Attitude. Good Communication Skills. Time Management Abilities. Problem-Solving Skills. Acting as a Team Player. Self-Confidence.Ability to Accept and Learn From Criticism., Microsoft Word, PC proficient. Microsoft Proficient. Very Detailed Oriented detail and Excellent
verbal and written communication skills, Cash Handling
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