Customer service agent
Resume:
Ariell
Johnson
ARIELL JOHNSON
Indianapolis, IN 46234
****************@*****.***
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Skills
o Call center customer
service
o Cash handling
o Point of sale knowledge
o Microsoft applications
proficiency
o Excellent communication
skills
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Experience
INFOSY/ Mortgage CSR
August 2020- Present 2020, LOCATION
Answered phone calls/questions from potential and existing customers
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
PHILLIPS CHEVROLET OF LANSING / CALL CENTER REPRESENTATIVE
September 2018 - September 2019, LOCATION
Evaluated customer information to explore issues, develop potential
solutions and maintain high-quality service
Operated multi-line telephone system to independently handle over
60call each day
Assisted in administrative duties for office team, including making
phone calls, copies and schedules
Answered phone calls/questions from potential and existing customers
Scheduled and confirmed appointments
LOWE’S COMPANIES INC./ CASHIER
April 2018 - July 2018, LOCATION
Processed POS transactions for cash, check, credit card transactions
with 100% accuracy
WALMART / CUSTOMER SERVICE/ASSOCIATE CASHIER
November 2016 - February 2018, LOCATION
Reduced product damage and shelf expiry rate by 100% through
vigilant and effective inventory maintenance
Operated cash register for cash, check, and credit card transactions
RUE 21 / SALES ASSOCIATE
May 2016 - October 2016, LOCATION
Organized racks and shelves to maintain store visual appeal, engage
customers and promote specific merchandise
Helped customer complete purchases, locate items and join reward
programs to promote loyalty, satisfaction and numbers
G4S Security / USO Officer
January 2021- December 2021
●Performs security patrols of designated areas on foot or in vehicle
●Watches for irregular or unusual conditions that may create security concerns or safety hazards
●Sounds alarms or calls police or fire department in case of fire or presence of unauthorized persons
●Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
●Permits authorized persons to enter property and monitors entrances and exits
●Observes departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
●Investigates and prepares reports on accidents, incidents, and suspicious activities. Maintains written logs as required by the post
●Provides assistance to customers, employees and visitors in a courteous and professional manner
Lowes Call Center
January 2022 - Present
●provide an outstanding customer experience through phone, email, chatlines and more.
●help tackle customer concerns in a professional and action-oriented way
●Assisting customers with order status & placing orders for delivery
●Providing customers with appeasements & discounts
●Taking in inbound calls
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Education
Ben Davis High School / Diploma
September 2014 - June 2018, Indianapolis IN
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Objective
Successful Customer Service
Representative with 3 years of
experience addressing customer
requests and concerns to
provide relevant information and
options. Upbeat and energetic,
with grace in handling difficult
situations through
resourcefulness and
adaptability.
Contact this candidate