Ariell

Johnson

ARIELL JOHNSON

***** ****** **

Indianapolis, IN 46234

708-***-****

adtk9e@r.postjobfree.com

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Skills

o Call center customer

service

o Cash handling

o Point of sale knowledge

o Microsoft applications

proficiency

o Excellent communication

skills

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Experience

INFOSY/ Mortgage CSR

August 2020- Present 2020, LOCATION

Answered phone calls/questions from potential and existing customers

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

PHILLIPS CHEVROLET OF LANSING / CALL CENTER REPRESENTATIVE

September 2018 - September 2019, LOCATION

Evaluated customer information to explore issues, develop potential

solutions and maintain high-quality service

Operated multi-line telephone system to independently handle over

60call each day

Assisted in administrative duties for office team, including making

phone calls, copies and schedules

Answered phone calls/questions from potential and existing customers

Scheduled and confirmed appointments

LOWE’S COMPANIES INC./ CASHIER

April 2018 - July 2018, LOCATION

Processed POS transactions for cash, check, credit card transactions

with 100% accuracy

WALMART / CUSTOMER SERVICE/ASSOCIATE CASHIER

November 2016 - February 2018, LOCATION

Reduced product damage and shelf expiry rate by 100% through

vigilant and effective inventory maintenance

Operated cash register for cash, check, and credit card transactions

RUE 21 / SALES ASSOCIATE

May 2016 - October 2016, LOCATION

Organized racks and shelves to maintain store visual appeal, engage

customers and promote specific merchandise

Helped customer complete purchases, locate items and join reward

programs to promote loyalty, satisfaction and numbers

G4S Security / USO Officer

January 2021- December 2021

●Performs security patrols of designated areas on foot or in vehicle

●Watches for irregular or unusual conditions that may create security concerns or safety hazards

●Sounds alarms or calls police or fire department in case of fire or presence of unauthorized persons

●Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

●Permits authorized persons to enter property and monitors entrances and exits

●Observes departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements

●Investigates and prepares reports on accidents, incidents, and suspicious activities. Maintains written logs as required by the post

●Provides assistance to customers, employees and visitors in a courteous and professional manner

Lowes Call Center

January 2022 - Present

●provide an outstanding customer experience through phone, email, chatlines and more.

●help tackle customer concerns in a professional and action-oriented way

●Assisting customers with order status & placing orders for delivery

●Providing customers with appeasements & discounts

●Taking in inbound calls

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Education

Ben Davis High School / Diploma

September 2014 - June 2018, Indianapolis IN

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Objective

Successful Customer Service

Representative with 3 years of

experience addressing customer

requests and concerns to

provide relevant information and

options. Upbeat and energetic,

with grace in handling difficult

situations through

resourcefulness and

adaptability.

Contact this candidate