Data Entry Customer Service

LORINDA J. RAYNOR

**** ***** **., ********, ** **312 · 910-***-****

**********@*****.***

OBJECTIVE

To apply 37 years of progressive experience in office and support services and public service to an office support position in an organization that values a strong work ethic and superior customer service skills.

PROFESSIONAL SKILLS

Proficient in Microsoft Office applications, including Word, Excel.

Data entry, keyboarding skills.

Strong organizational skills.

Proactive problem solver.

Extensive customer service experience.

Recognized for exceptional customer rapport and teamwork among staff.

EXPERIENCE

2021- RECEPTIONIST/ATTENDANCE CLERK, FRONT OFFICE

Enthusiastic receptionist with 1 year experience in school setting & 37 years in public service.

Highly personal multitasker capable of answering phone, guiding visitors and maintaining general office security in accordance with established procedures. Enters all student attendance records into PowerSchool on a daily basic – attention to detail and accuracy. Responds to inquiries from students, teachers, and parents regarding attendance. Keeping the reception area tidy and organized throughout the day.

2018-2021 CHILD CARE PROVIDER/NANNY, SELF EMPLOYED

Child care for two children from infancy to 3 years of age. Led preschool educational and developmental activities. Provided structure, positive reinforcement and behavior management. Performed household management activities.

2013-2018 LIBRARY ASSOCIATE, INFORMATION SERVICES,

CUMBERLAND COUNTY PUBLIC LIBRARY

Received several awards for exceptional public relations.

Regularly praised by diverse clientele for exceptional service.

Provided professional direct and indirect customer service to the public, and to other staff and county employees. Researched and answered public inquiries from users of all ages. Instructed customers in use of computers, office equipment and technical devices. Performed business support activities using Microsoft Office applications. Collected fees and maintained accurate financial transactions. Ordered and maintained supply inventory. Answered multi-line phones.

1981-2013 LIBRARY ASSOCIATE, TECHNICAL SERVICES,

CUMBERLAND COUNTY PUBLIC LIBRARY

Received five Exceptional Employee Awards.

Regularly acknowledged with quarterly performance awards.

Ordered materials using Libris 2020 and Evergreen Library purchasing systems. Monitored materials budget and encumbered funds. Recorded and forwarded accurate financial transactions within library materials budget. Prepared and reconciled purchase orders. Developed relationships with outside vendors. Processed new purchases for inclusion in the collection. Performed data entry and records management in library online catalog system. Communicated regularly with customer service staff. Participated in outreach and promotional events. Distributed mail to system departments.

EDUCATION

JUNE 1981 DIPLOMA, CAPE FEAR HIGH SCHOOL

Contact this candidate