Customer Service Loan Processor
Resume:
Regina G. Flowers
Henderson, Kentucky 42420
********@*****.***
Objective
Hardworking, dedicated and driven individual seeking to work in an environment that will best utilize past customer service experiences to assist individuals in a variety of areas. Education
DePauw University, Green
Castle, IN.
University of Wisconsin,
Milwaukee, WI
Shelby State University,
Memphis, TN
*Focus in Education
Experience
August 2009 – Present
Mortgage Housing Counselor Specialist • Foreclosure Prevention/IDA Program • Community Action Program of Evansville, IN
Conduct pre and post purchase credit counseling.
Offer foreclosure prevention counseling.
When responsible, submitted all or a portion of packages to underwriting prior to delivery with ongoing improvement in underwriting submissions.
Ordered and tracked all required documentation to assure processing timeframes are being met and updates system, calendars and front of loan file with status.
Worked with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.
Provided excellent customer service to internal and external clients.
Ensured customer service surveys are maintained to client’s minimum score.
Submitted fully processed files through automated underwriting system and submits to Underwriting Department for decision if required.
Resolved issues and shows ongoing improvement in reducing issues identified by Underwriter.
Verified product, rate and point structure according to client specifications.
Prepared and ensured the accuracy and timely delivery of commitment letters.
Re-disclosed ensuring accuracy and timely delivery as needed.
Acquire, process and submit sensitive documentation for government funding approval.
Train events
Head Start Program – Family Advocate – Community Action Program of Evansville, IN
Completed intake processes for children and families
Processed billing for childcare payments
Ensured ratio and capacity in classes were appropriate
Assisted in family engagement activities
March 2003 – July 2007
Office Manager • Teller/Loan Processor • Centurion Federal Credit Union, Mt. Vernon, IN
Key Skills & Strengths
Listening &
comprehension
Communication
Professionalism
Organization
Detail oriented
Dependability
Communication
The various positions I have held requires an individual with exceptional communication skills. A person with the ability to be compassionate in extremely difficult situations and maintain a professional demeanor with the objective to acquire the necessary information that best assists the customer in a timely courteous manner. I have worked in a variety of positions and all require a person with the abilities that I possess.
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