Flight Attendant Center Agent

**/**** - **/**** ********* Clerk, Shipping, Receiving, and Inventory Clerks

Accessdx Laboratories, Houston, TX

Data entry of client information into system before sending specimen to lab. Log in specimens received into lab for processing. Make corrections as needed for specimens.

Verify that specimen has no damage or leaking material. 05/2019 - 08/2019 Call Center Agent, Receptionists and Information Clerks Dreamworks Solutions, Houston, TX

Answered calls through virtual network according to que system. Solved customer issues regarding billing, servicing and installation of services needed.

Sold customer products needed according to their needs. Took complaints and referred to correct department for solutions. 05/2017 - 07/2018 Concierge Food Services, Concierges METHODIST HOSPITAL THE WOODLANDS, Conroe, TX

Visited patients upon admission to issue proper diet instructions and menu. Ensured patients were happy with their food choices. Solved patients issues with diet restrictions

Assisted in tray line preparation as needed.

Supplied units and physician lounges with dietary needs. Provided daily coffee stations with appropriate supplies for visitors. Delivered patient trays to rooms

Ordered menus for every diet order.

Took patients diet orders over phone to daily meals. 10/2000 - 12/2015 Flight Attendant

United Airlines, Houston, TX

Customer Service; Safety Demonstrations; Announcements; Monitor boarding and deplaning of passengers; Emergency First Aid;

07/1989 - 06/1994 Secretarial or Administrative Duties Clerical Admi, Executive Secretaries and Executive Administrative Assistants

Dept. of Administration, Hagatna, GU

Receptionist duties for office.

Typed all correspondences for Deputy Director to department heads Scheduled appointments for Deputy Director

Scheduled trainings and meetings for staff as required Maintained filing system for office.

Assisted other clerical staff as needed.

Received calls and transferred to appropriate staff. Copied and Faxed documents as needed.

05/1989 - 05/1991 Unit Secretary (floater), Medical Secretaries and Administrative Assistants Guam Memorial Hospital, Tamuning, GU

Completed Admission and Discharge of patients on unit. Scheduled diagnostic tests, labs, and other tests ordered by physicians for patients. Receptionist for unit assigned (medical, surgical, obstetrics) Answered patient call system for unit.

CECILIA OWENS

7320 Clarewood Dr. #606, Houston, TX 77036

Phone: 832-***-****

Email: *************@*****.***

Employment History

Transferred Physician orders for patients unto patient kardex and countersigned by charge nurse.

Call physicians as needed for nurses.

Bring specimens to lab for testing.

Order Unit supplies.

Prepare admission packets for unit.

All other duties as requested by nursing staff.

02/2020 Patient Care

Certificate of

Attendance/Completion

(Disabled Individuals)

Health Trust Workforce

Solutions, Houston, TX

02/2000 Medical Transcription

2 Years at College or a

Technical or Vocational School

Success School of Business,

Houston, TX

04/1981 International Business

Tamuning

Vocational School Certificate

College or a Technical, TX

06/1979 General High School

Curriculum

High School Diploma

DOE George Washington

Senior High School, Mangilao,

GU

12/2015 Certified in Basic Life Support, Fire Pr

American Red Cross

Education History

Occupational Licenses, Certificates and Training

Detailed References

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