GENEVA L. JONES

**** ****** ****

Leesburg, FL, *4748

adtk80@r.postjobfree.com

352-***-****

PROFESSIONAL SUMMARY

Collaborative educational and health services professional with a reputation for positively contributing to the organization’s mission, administrative effectiveness, and student success initiatives.

Committed ally and educator focused on promoting justice, equity, diversity, and inclusion. Committed to recruiting, retaining, and graduating historically underrepresented students.

Recognized administrative professional with deep experience with enrollment services, budgets, event management, team building, student outreach, grievance processes, and enrollment coaching. EDUCATION

Lake-Sumter State College, Leesburg FL 2019

Bachelor of Applied Science Degree, Organizational Management Lake-Sumter State College, Leesburg FL 2016

Associate of Arts Degree, General Studies

PROFESSIONAL EXPERIENCE

Lake-Sumter State College, Leesburg, FL 05/2021-present Assistant Director of Admissions for Diversity & Outreach

Develop and implement the annual recruitment calendar for all traditional and non-traditional recruiting, retaining efforts and materials, along with the Admissions Team.

Design and execute recruitment and marketing events, projects and activities focused on recruiting, retaining, and graduating historically underserved populations.

Advises prospective students and parents about the admissions process and procedures. Staying up to date with current and emerging LSSC academic programs and services.

Build and maintain effective relationships with area high schools in the assigned region, including administrators, counselors, teachers, and other student influencers. Coordinate with Enrollment Coaches to assist with the recruitment and yield efforts for students from historically underserved populations.

Coordinates on-campus group visits.

Working collaboratively with other departments to ensure a smooth entry process for new students.

Assist the financial aid department with FAFSA completion in the service district. Serves on college campus committee assigned.

Supervise, train, create, select, and evaluate assigned employees and Admission Ambassadors.

Collects all Admissions materials and makes initial Admissions decisions. Lake-Sumter State College, Leesburg FL 12/2012-5/2021 Senior Executive Assistant to the Vice President

Assist the Vice President with managing a division of 60+ professional staff serving a population of 7,000+ students on three campuses and one Center

Manage all divisional meeting logistics, annual awards processes, and monthly recognition efforts

Manage all divisional budgets, financial documentation, and leave documentation

Monitor and track annual divisional plan projects & assigned strategic plan projects

Write and edit meeting minutes, prepare meeting agendas, and develop divisional reports

Serve as an Enrollment Coach for Admissions & Records and as an Enrollment Coaching Trainer

Respond to student complaints and grievances and make appropriate referrals

Administer the College’s Student Administrative Appeals Committee

Coordinate all travel arrangements for the Vice President

Lead Academic Success Planning in Reaching Excellence (ASPIRE) Workshops

Promote policies. programs, and services that foster equity, diversity, and inclusion

Provide tailored support to Veterans, international students, and students with disabilities

Serve as administrative and registration support back up for the areas of Academic Advising, Admissions

& Records, Career Services, Accessibility Services, and Enrollment Services

Serve as the divisional representative to the College committee, workgroups, and taskforces

Coordinate, staff, and manage special events for small and large groups Part-time Enrollment Coach (redeployed due to pandemic, 50% of assigned hours) 06/2020-06/2021

Selected for the inaugural Coaching class based on technical knowledge, emotional intelligence, student- friendly demeanor, problem-solving skills, and capacity for training and development

Assigned an evolving roster of students to work on enrollment “nudging” projects at the direction of their Team Captain and the Executive Director of Enrollment Management

Conducted targeted communication and outreach to assigned rosters of students through the enrollment pipeline and navigate college processes, resources, and support

Contributed to increasing Summer B and fall fee-paying headcount and FTE, increasing spring to summer, spring to fall, and summer to fall retention, and decreasing the number of students who “stop- out” of the enrollment process

Conducted training and support for new enrollment coaches as needed St. Joseph Medical Center, Mishawaka, IN 05/2010-08/2012 Unit Secretary

Managed federally protected and confidential patient files

Led patients to surgery, emergency room, and direct admissions

Managed daily charges/revenues and core measure audits

Managed office and medical supplies

Managed physician’s written orders and patient information

Managed incoming calls, forward calls to nurses and other units

Guided visitors as needed with locating patients.

Regulated malfunctioned equipment

Supported doctors, nurses, and other staff members with rapid responses, and code blues South Bend Clinic, South Bend IN 03/2009-04/2010

H.I.M. Technician

Managed federally protected and confidential patient files

Organized patient charts, sorted loose filings, and advance pulls

Purged patient files according to policy and applicable laws Barnes’ Playhouse, Elkhart, IN 12/2008-03/2009

Assistant Director

Managed the daily operation of the school

Applied all company policies and state licensing standards

Directed a safe and educational environment for the children and parents

Influenced positive company image

Supervised and retained quality staff

Increased company profitability through a strategic organizational alignment Advocate Illinois Masonic Medical Center, Chicago, IL 04/2008-10/2008 H.I.M. Clerk I

Managed inpatient charts for emergency room

Organized and stored recorded fetal monitors

Administered patient information for other facilities according to federal law

Processed patient records for funeral home facilities Carlton Inn, Chicago, IL 04/2007-03/2008

Front Desk Clerk

Supervised guests’ check-ins and billing invoices

Managed inbound calls and facilitated reservations

Conducted concierge services, cash/credit handling, and business checks H & R Block, Chicago, IL 12/2006-04/2009

Tax Specialist

Prepared and processed tax returns

Supervised tax disputes, cash handling, and light marketing

Managed daily office operations, inbound and outbound calling Meyer & Njus, Chicago, IL 11/1997-07/2006

Legal Assistant

Managed high volume calls and data entry

Managed and prepared new customer accounts

Supervised and trained new staff

Administered 80% civil lawsuit yields

Managed effective bookkeeping and strong client referrals

Supervised court docket information

TECHNICAL SKILLS

Adobe

Canvas LMS

Ellucian Banner SIS

Ellucian Degreeworks

EAB Starfish Retention Platform

Microsoft Suite

Microsoft Teams

MRM

Workflow

PROFESSIONAL SKILLS

Administrative and clerical

Coaching

Critical Thinking

Customer Service Skills

Leadership

Problem Solving

Social Skills

Supervisory Skills

Written and oral communication

skills

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