Vice President Assistant
Resume:
GENEVA L. JONES
Leesburg, FL, *4748
***********@*****.***
PROFESSIONAL SUMMARY
Collaborative educational and health services professional with a reputation for positively contributing to the organization’s mission, administrative effectiveness, and student success initiatives.
Committed ally and educator focused on promoting justice, equity, diversity, and inclusion. Committed to recruiting, retaining, and graduating historically underrepresented students.
Recognized administrative professional with deep experience with enrollment services, budgets, event management, team building, student outreach, grievance processes, and enrollment coaching. EDUCATION
Lake-Sumter State College, Leesburg FL 2019
Bachelor of Applied Science Degree, Organizational Management Lake-Sumter State College, Leesburg FL 2016
Associate of Arts Degree, General Studies
PROFESSIONAL EXPERIENCE
Lake-Sumter State College, Leesburg, FL 05/2021-present Assistant Director of Admissions for Diversity & Outreach
Develop and implement the annual recruitment calendar for all traditional and non-traditional recruiting, retaining efforts and materials, along with the Admissions Team.
Design and execute recruitment and marketing events, projects and activities focused on recruiting, retaining, and graduating historically underserved populations.
Advises prospective students and parents about the admissions process and procedures. Staying up to date with current and emerging LSSC academic programs and services.
Build and maintain effective relationships with area high schools in the assigned region, including administrators, counselors, teachers, and other student influencers. Coordinate with Enrollment Coaches to assist with the recruitment and yield efforts for students from historically underserved populations.
Coordinates on-campus group visits.
Working collaboratively with other departments to ensure a smooth entry process for new students.
Assist the financial aid department with FAFSA completion in the service district. Serves on college campus committee assigned.
Supervise, train, create, select, and evaluate assigned employees and Admission Ambassadors.
Collects all Admissions materials and makes initial Admissions decisions. Lake-Sumter State College, Leesburg FL 12/2012-5/2021 Senior Executive Assistant to the Vice President
Assist the Vice President with managing a division of 60+ professional staff serving a population of 7,000+ students on three campuses and one Center
Manage all divisional meeting logistics, annual awards processes, and monthly recognition efforts
Manage all divisional budgets, financial documentation, and leave documentation
Monitor and track annual divisional plan projects & assigned strategic plan projects
Write and edit meeting minutes, prepare meeting agendas, and develop divisional reports
Serve as an Enrollment Coach for Admissions & Records and as an Enrollment Coaching Trainer
Respond to student complaints and grievances and make appropriate referrals
Administer the College’s Student Administrative Appeals Committee
Coordinate all travel arrangements for the Vice President
Lead Academic Success Planning in Reaching Excellence (ASPIRE) Workshops
Promote policies. programs, and services that foster equity, diversity, and inclusion
Provide tailored support to Veterans, international students, and students with disabilities
Serve as administrative and registration support back up for the areas of Academic Advising, Admissions
& Records, Career Services, Accessibility Services, and Enrollment Services
Serve as the divisional representative to the College committee, workgroups, and taskforces
Coordinate, staff, and manage special events for small and large groups Part-time Enrollment Coach (redeployed due to pandemic, 50% of assigned hours) 06/2020-06/2021
Selected for the inaugural Coaching class based on technical knowledge, emotional intelligence, student- friendly demeanor, problem-solving skills, and capacity for training and development
Assigned an evolving roster of students to work on enrollment “nudging” projects at the direction of their Team Captain and the Executive Director of Enrollment Management
Conducted targeted communication and outreach to assigned rosters of students through the enrollment pipeline and navigate college processes, resources, and support
Contributed to increasing Summer B and fall fee-paying headcount and FTE, increasing spring to summer, spring to fall, and summer to fall retention, and decreasing the number of students who “stop- out” of the enrollment process
Conducted training and support for new enrollment coaches as needed St. Joseph Medical Center, Mishawaka, IN 05/2010-08/2012 Unit Secretary
Managed federally protected and confidential patient files
Led patients to surgery, emergency room, and direct admissions
Managed daily charges/revenues and core measure audits
Managed office and medical supplies
Managed physician’s written orders and patient information
Managed incoming calls, forward calls to nurses and other units
Guided visitors as needed with locating patients.
Regulated malfunctioned equipment
Supported doctors, nurses, and other staff members with rapid responses, and code blues South Bend Clinic, South Bend IN 03/2009-04/2010
H.I.M. Technician
Managed federally protected and confidential patient files
Organized patient charts, sorted loose filings, and advance pulls
Purged patient files according to policy and applicable laws Barnes’ Playhouse, Elkhart, IN 12/2008-03/2009
Assistant Director
Managed the daily operation of the school
Applied all company policies and state licensing standards
Directed a safe and educational environment for the children and parents
Influenced positive company image
Supervised and retained quality staff
Increased company profitability through a strategic organizational alignment Advocate Illinois Masonic Medical Center, Chicago, IL 04/2008-10/2008 H.I.M. Clerk I
Managed inpatient charts for emergency room
Organized and stored recorded fetal monitors
Administered patient information for other facilities according to federal law
Processed patient records for funeral home facilities Carlton Inn, Chicago, IL 04/2007-03/2008
Front Desk Clerk
Supervised guests’ check-ins and billing invoices
Managed inbound calls and facilitated reservations
Conducted concierge services, cash/credit handling, and business checks H & R Block, Chicago, IL 12/2006-04/2009
Tax Specialist
Prepared and processed tax returns
Supervised tax disputes, cash handling, and light marketing
Managed daily office operations, inbound and outbound calling Meyer & Njus, Chicago, IL 11/1997-07/2006
Legal Assistant
Managed high volume calls and data entry
Managed and prepared new customer accounts
Supervised and trained new staff
Administered 80% civil lawsuit yields
Managed effective bookkeeping and strong client referrals
Supervised court docket information
TECHNICAL SKILLS
Adobe
Canvas LMS
Ellucian Banner SIS
Ellucian Degreeworks
EAB Starfish Retention Platform
Microsoft Suite
Microsoft Teams
MRM
Workflow
PROFESSIONAL SKILLS
Administrative and clerical
Coaching
Critical Thinking
Customer Service Skills
Leadership
Problem Solving
Social Skills
Supervisory Skills
Written and oral communication
skills
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