Staff Manager Telemarketing
Resume:
RUSSELL MATHIS
Leesburg, GA *****
***********************@***********.***
Work Experience
Technician
Procter & Gamble
June 1997 to January 2020
Maintained production in 1 of 9 areas that I was qualified to run in the production of Bounty Paper Towel, which included the daily maintenance and repair of production lines to ensure optimal performance and quality of the product. I was assigned other responsibilities as well. As a Quality Function Leader, (QFL), I was responsible for the quality of the product my team produced; as an Organizational Capability Leader (OCL), I was responsible for resolving personnel conflicts on a team level. I also flowed to other areas of the line that were not operational and assisted my team members in solving equipment and maintenance issues to minimize any down time and return to production as quickly as possible.
Sales
Fresh Start Auto Sales
June 1995 to June 1997
As one (1) of three (3) sales representatives, I assisted in the start-up and opening of this new dealership. At Fresh Start Auto Sales, we specialized in secondary finance as a division of Fairway Toyota Oldsmobile. I was the top producing sales representative for the two (2) years that I was employed with Fresh Start Auto Sales. I performed Financing and Insurance (F&I) duties for the dealership, which assisted prospective customers with financing options, and also assisted with promoting the dealership to help grow our customer base.
Fairway Toyota - Oldsmobile
January 1995 to June 1995
As a New and Used Vehicle Salesperson, I qualified for Toyota Pros training and certification as a top producer in sales for Toyota. I demonstrated the quality, durability, features and functions of the Toyota and Oldsmobile products we sold to ensure customer satisfaction and repeat business. Independent Life Insurance Company
October 1993 to January 1995
I was licensed in Property-Casualty, Life and Health Insurance agent. I began as an Insurance Agent in sales where my responsibilities included: collecting premiums on a debit route in person from current policy holders, promotion and sales of our current and ever-expanding products and services, and recording, reconciling, and balancing my collections to my accounts receivable books on a weekly basis. After one (1) year in Sales, I was promoted to the position of Staff Manager. In this position, I was responsible for five (5) full-time agents on my staff. In this new position, my responsibilities included performing audits on agents’ debit books to ensure their collections were up to date and all monies were accounted for and recorded properly to ensure our clients' insurance policies did not lapse. I also conducted training for the new agents that were appointed to my staff and assisted them with writing new policies for existing and new clients. I was required to keep my insurance licenses active and remain up to date on any changes in the insurance laws.
Education
Bachelor’s Degree in Business Administration.
Georgia Southwestern University College
June 1989 to June 1991
Associates Degree in Liberal Arts
Darton College
June 1987 to June 1989
Skills
• Sales
• Salesforce
• Cold Calling
• Writing Skills
• Management
• Sales Management
• Account Management
• Insurance Sales
• Underwriting
• Marketing
• Telemarketing
• Outside Sales
• Accounts Receivable
• Microsoft Outlook
• CRM Software
• Business Development
• Warehouse experience
• Communication skills
• Driving
• Organizational skills
Languages
• English - Expert
Certifications and Licenses
Driver's License
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