Helpdesk Engineer
Resume:
Javon L Chestnut
****************@*****.***
Profile:
Dedicated Information Technology (IT) professional with 5+ years of experience providing IT support and maintenance. Excellent customer service skills with attention to detail. Self-starter who takes initiative to troubleshoot, resolve and document customer support issues quickly. Seeking to participate in a team-based, client-oriented culture leveraging both my technical expertise and personal skills.
Technical Summary:
Networking:
Design and implement a physical network using structured cabling standards
Made patch cables following 568-B
Installed and configured switches and routers
Troubleshooting network connectivity problems
Created an Activity Directory and issued security groups
Shadowing backups/recovery with Veeam
Archiving Data
Operating Systems:
Installed, configured, and administered Operating Systems such as Windows
XP / Win Vista / Win 7/ Win 8 / Win 10 /Win 11
Worked exclusively with Win 7,10
Installed Exchange Server 2007
Installed, configured, and used virtual machine programs such as VMWare and
Microsoft Virtual PC
Installed SQL Server 2008 under VMWare
Installed, configured maintained and troubleshoot a Linux environment
Desktop environment or command line interface
Installed Windows Server 2008 Enterprise
Installed Active Directory and Server Rolls
Software:
Used Microsoft Office applications to create Power Point presentations,
Documents in MS Word and Spread sheets in MS Excel
6 years of experience with O365
VM Ware for Virtual Machines
Cisco Packet Tracer
Clonezilla/Ghost/Microsoft Deployment Software for imaging
Network and IP Scanning tools
Image Burning
Working with different plugins
Team Viewer / Remote Desktop/Dame Ware/VNC
Installing various software
Hardware:
Assemble/disassemble PC’s
Troubleshooting different printers
Swapped motherboards
Swapped HDD
Swapped LCD's
VoIP Phones Installation
Installing Graphics / NIC cards in computers
Working with External Media devices
Education:
Bachelor - Computer Information Systems 08/2015 - In Progress
Sage colleges, Albany, NY
Associate - Network Systems Administration 12/2013 - 08/2015
ITT-Tech Institute, Albany, NY
Professional Experience:
Logical Net, Schenectady NY 07/2022 - present
Help Desk Engineer
oProvide commercial IT Help Desk coverage via telephone and email
oLiaison between customers, upper level support engineers, and vendors
oRemote support for end user workstations and applications
oTrack and mange customer contact with ticket-based systems and support tools
oProvide written documentation, policies, and procedures
oSupport web hosting services, endpoint security, spam filtering and email
security
Plug Power, Latham NY 08/2017 – 07/2022
IT Help Desk Technician
oCreated users and groups in Active Directory
oImaged computers
oInvestigated and solved hardware issues
oSoftware Install using PP Deploy
oProvided support for a multi-office environment and remote support
oCoordinated hardware acquisition, distribution and tracking in assets management systems
oCollaborated with IT infrastructure team to resolve technical issues
oCreated DL’s and added users to mailboxes in Microsoft Exchange
oAdding contacts in Microsoft Exchange
oAttended team meetings; delivered presentations as appropriate
Upstate Physicians, Troy NY 03/2017 - 06/2017
Network operations training
oSupported daily network diagnoses
oInvestigate and troubleshoot network connectivity issues using IPCONFIG and PING
oProvided support for routers and switches (cisco packet tracer)
oCreated an Activity Directory and issued security groups
ITT Technical institute, Albany NY 03/2015 - 08/2015
Tech Support
Re-Imaged desktops using CloneZilla
Troubleshoot and diagnose printer issues
Created a script to automate routine task using PowerShell / CMD
Scanned for viruses and harmful files
Managed computer labs
Iron Mountain, Feura Bush NY 06/2008- 02/2017
Planned the daily routine for employees
Maintained inventory thru data entry of all parts using SKP, which is an internal
program
Set up a variety of items such as printers and workstations along with VOIP
Organized files and provided data entry
Answered phones and directed calls
Coordinated, and planned events
Coordinated, processed, and submitted paperwork in a timely manner
Records management, analyzed data, prepared documents
Provided administrative and technical support
Prioritized competing deadlines
Reviewed and updated documentation as necessary
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