Javon L Chestnut

adtk75@r.postjobfree.com

518-***-****

Profile:

Dedicated Information Technology (IT) professional with 5+ years of experience providing IT support and maintenance. Excellent customer service skills with attention to detail. Self-starter who takes initiative to troubleshoot, resolve and document customer support issues quickly. Seeking to participate in a team-based, client-oriented culture leveraging both my technical expertise and personal skills.

Technical Summary:

Networking:

Design and implement a physical network using structured cabling standards

Made patch cables following 568-B

Installed and configured switches and routers

Troubleshooting network connectivity problems

Created an Activity Directory and issued security groups

Shadowing backups/recovery with Veeam

Archiving Data

Operating Systems:

Installed, configured, and administered Operating Systems such as Windows

XP / Win Vista / Win 7/ Win 8 / Win 10 /Win 11

Worked exclusively with Win 7,10

Installed Exchange Server 2007

Installed, configured, and used virtual machine programs such as VMWare and

Microsoft Virtual PC

Installed SQL Server 2008 under VMWare

Installed, configured maintained and troubleshoot a Linux environment

Desktop environment or command line interface

Installed Windows Server 2008 Enterprise

Installed Active Directory and Server Rolls

Software:

Used Microsoft Office applications to create Power Point presentations,

Documents in MS Word and Spread sheets in MS Excel

6 years of experience with O365

VM Ware for Virtual Machines

Cisco Packet Tracer

Clonezilla/Ghost/Microsoft Deployment Software for imaging

Network and IP Scanning tools

Image Burning

Working with different plugins

Team Viewer / Remote Desktop/Dame Ware/VNC

Installing various software

Hardware:

Assemble/disassemble PC’s

Troubleshooting different printers

Swapped motherboards

Swapped HDD

Swapped LCD's

VoIP Phones Installation

Installing Graphics / NIC cards in computers

Working with External Media devices

Education:

Bachelor - Computer Information Systems 08/2015 - In Progress

Sage colleges, Albany, NY

Associate - Network Systems Administration 12/2013 - 08/2015

ITT-Tech Institute, Albany, NY

Professional Experience:

Logical Net, Schenectady NY 07/2022 - present

Help Desk Engineer

oProvide commercial IT Help Desk coverage via telephone and email

oLiaison between customers, upper level support engineers, and vendors

oRemote support for end user workstations and applications

oTrack and mange customer contact with ticket-based systems and support tools

oProvide written documentation, policies, and procedures

oSupport web hosting services, endpoint security, spam filtering and email

security

Plug Power, Latham NY 08/2017 – 07/2022

IT Help Desk Technician

oCreated users and groups in Active Directory

oImaged computers

oInvestigated and solved hardware issues

oSoftware Install using PP Deploy

oProvided support for a multi-office environment and remote support

oCoordinated hardware acquisition, distribution and tracking in assets management systems

oCollaborated with IT infrastructure team to resolve technical issues

oCreated DL’s and added users to mailboxes in Microsoft Exchange

oAdding contacts in Microsoft Exchange

oAttended team meetings; delivered presentations as appropriate

Upstate Physicians, Troy NY 03/2017 - 06/2017

Network operations training

oSupported daily network diagnoses

oInvestigate and troubleshoot network connectivity issues using IPCONFIG and PING

oProvided support for routers and switches (cisco packet tracer)

oCreated an Activity Directory and issued security groups

ITT Technical institute, Albany NY 03/2015 - 08/2015

Tech Support

Re-Imaged desktops using CloneZilla

Troubleshoot and diagnose printer issues

Created a script to automate routine task using PowerShell / CMD

Scanned for viruses and harmful files

Managed computer labs

Iron Mountain, Feura Bush NY 06/2008- 02/2017

Planned the daily routine for employees

Maintained inventory thru data entry of all parts using SKP, which is an internal

program

Set up a variety of items such as printers and workstations along with VOIP

Organized files and provided data entry

Answered phones and directed calls

Coordinated, and planned events

Coordinated, processed, and submitted paperwork in a timely manner

Records management, analyzed data, prepared documents

Provided administrative and technical support

Prioritized competing deadlines

Reviewed and updated documentation as necessary

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