Customer Service Executive Director
Resume:
Vicky
Coburn
******@*****.***
Venice, FL 34285
SUMMARY
Demonstrated leadership, increased revenues, team productivity and enhanced policies to optimize facility processes to sustainable and profitable levels. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving health department and state requirements for facility and sta f continued accreditation. SKILLS
● Accreditation support
● Records System Creation
● Resident Relations
● Full-Scale Facility Oversight
● Sta f Management
● Census Goals
● Customer Service
● Schedule / Employee Management
EXPERIENCE
Executive Director - Venice, FL
The Pavilion of Downtown Venice Assisted Living Feb 2022- Oct 2022
● Accepted recruitment to this facility with 90 Residents to bring building and sta f and building up to code, improve resident care standards, and increased revenues.
● Successfully created a deficiency-free facility for state regulations in only 4 months, turning result from a near closed-down residency.
● Instituted facility policies and procedures, streamlining building and employee management processes.
● Lead by example, coordinating resident medications, assisting as needed on loor with resident care, nurse, doctor, rehab and hospital communications, and responding to POA inquiries and concerns.
● Acted as Director of Wellness, Floor Manager, Medtech and Resident Caregiver as needed, remaining on-call 24 hours a day.
● Conducted resident placement in rehabilitation facilities and responded to admissions inquiries.
● Implemented and facilitated hands-on employee training and management.
● Full-scale sta f recruiting, interviews, hiring, scheduling and support.
● Ensured building success, assisting maintenance sta f in re-fitting and refurbishing rooms during low employee times, including painting rooms, building furniture, setting and staging rooms.
Assisted Living Administrator - Largo, FL
Green Senior Care, LLC dba Sweet Water at Largo Jun 2020 - Feb 2022
● Increased revenues with bed increase occupancy from 54 to 80 within the first year.
● Upgraded systems to deficiency – free status in just 7 months.
● Communicated with patients with compassion while keeping medical information private.
● Collaborated with multi-disciplinary sta f to improve overall patient care and response times.
● Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
● Led and motivated 35 employees through supervision, training and coaching on duties and daily operational activities.
Assisted Living Administrator - Clearwater, FL
American Advanced Senior Care, LLC Oct 2017 - May 2020
● Managed operations in accordance with budget requirements.
● Resolved con licts promptly among physicians, nurses and other healthcare employees to keep work lows on task.
● Recruited well-qualified candidates to fill vacancies and o fer residents unparalleled care.
Assisted Living Assistant Administrator - PalmHarbor, FL Bayou Gardens, LLC Jan 2015 - Jun 2017
● Initiated training and education programs for supporting healthcare sta f.
● Directed daily operations at the facility caring for more than 50 individuals.
● Trained and qualified sta f per board requirements as well as national, state and local regulations.
EDUCATION AND TRAINING
Certificate of Achievement: Assisted Living Facility Core Department of Elders A fairs Oct 2016
Tampa, FL
Salesperson Real Estate License: Real Estate
Schlicher-Kratz Institute 1999
North Wales, PA
Travel And Hospitality Degree: Tourism And Travel Marketing Antonelli Medical And Professional Institute Nov 1996 Pottstown, PA
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