Christopher D. Ford

*** *** ****** *******

adtk6u@r.postjobfree.com 678-***-****

Brunswick, Ga. 31525

Summary

Accomplished and dedicated professional crew boat / supply captain looking to advance in the industry. Team player with a very positive “CAN DO ATTITUDE” with excellent communication and interpersonal skills.

Areas of Expertise

Project/Program Management

Process Improvement Program

Executive Level Communication

USCG 100 Ton Master Captain

460+ days at sea

U.S. Coast Guard Auxiliary

Talent Acquisition/Retention

Leadership/Team Building

Cross-Functional Trainings

Towing / Sailing endorsement

Charters up to 150 ft.

Certified Padi Scuba Diver

Civil Air Patrol Mission Pilot

Risk & Threat Analysis

Business Development

Marine radio operators permit

Transported various vessels

Aircraft Pilot

Professional Experience

R&R Boats 2022

Crew/Supply Boat Captain

Operate a ship on a sea or ocean

Load and unload crew via lift baskets or swing ropes to oil rig platforms

Navigate within specified area to transport cargo between oil platforms

Plan a route and help ensure the safety of crew, passengers, cargo, and the vessel

Adhering to maritime laws and procedures

Hinckley Yachts 2021- 2022

Service Manager / Boat Captain

Provide strong support / overall redundancy to the General Manager, Purchaser and Office Administrator.

Answer phones and communicate with customers, act a liaison between company and customer.

Understand customer’s needs and expectations, communicating them with tradesmen.

Management of storage boats, transient and off-site service call for sail and power ranging in size of 25’ to 90’.

Generating work orders, distributing to crew and managing process.

Writing new work estimates as required.

Coordinating work schedule with trades.

Reviewing daily timesheets and entering in system.

Review and edit work order billing pro-formas for invoicing.

Assisting General Manager in project management of all projects.

Delivering on projects meeting personal and company financial objectives.

Planned hour’s entry - planning, organizing, and scheduling the work.

General sales assistance for boat shows and other marketing events.

Travel off-site for boat inspection and estimates.

Assist Purchaser with PO’s and ordering materials.

Create Kits of materials for various routine jobs.

Parts receiving and entry systems.

Assist with labor hour’s entry in Syteline.

Create and maintain SRO’s & reports.

Invoicing – work closely with Office Mgr. to produce accurate and timely (To Be) invoices.

Jim Ellis Kia 2019 – 2021

Service Director

Formulate detailed report with strategic business objectives, and present in monthly meeting with General Manager, while delivering progressive recommendations to achieve short and long range future goals of the company. Provide detailed information about job descriptions to employees for uninterrupted operations. Resolve complex issues of key-clients, and escalate critical concerns to the appropriate channels to achieve customer success. Nurture positive relationship with vocational and technical schools through effective communication to ensure best-in-class recruitment. Communicate horizontally and vertically with Parts Department to advance stock levels of high use parts. Administer account receivables, competitive bids, safety policies and practices, and purchasing activities by leveraging analytical prowess.

●Introduced agreed upon reporting structure for executive-level matters including dealership integrity.

●Overhauled talent acquisition lifecycle from hiring to on-boarding by developing critical screening processes, while conducting training programs to encourage confidence and adaptability in fast-paced environment.

●Scaled-up customer satisfaction index rating above manufacturer and regional averages.

●Developed annual service budget in alignment with comprehended annual sales forecast.

●Optimized service and parts operations including hazardous waste disposal and OSHA right-to-know act in line with Federal, State, and Local regulations.

Ed Voyles Kia Hyundai and Genesis 2018 – 2019

Service Director

Ensured full functionality of pertinent shop equipment to smooth the workflow. Established metrics-based governance system to resolve complex issues of customers, while escalating critical issues to the concerned channels. Conducted training programs for the employees to achieve optimal level of competency in service sales techniques and tactics. Oversaw high volume of records and warranty parts retention with high accuracy and meticulousness. Raised standards of workmanship, while consulting technicians of service CSI on a monthly basis to produce maximum results. Established strong and positive communication with key clients to ensure repeat business, while following-up with existing clients to acquire referrals. Ensured strict adherence to repair order flow to facilitate warranty/dealership/business office requirements. Formulated effective schedule planning for all department associates to enhance operational effectiveness.

●Cultivated productive work environment conducive to stimulation and interchange of ideas.

●Accelerated reporting systems required by general manager, company, and manufacturer by leveraging strong analytical abilities with continuous assurance of service delivery.

●Established dashboards to measure performance measurement, and communicated horizontally and vertically with employees that resulted in minimizing turnover rate.

Curry Honda 2010 – 2018

Service Manager Fixed Operations Director

Headed multiple facets of automotive service operation, while implementing various analytical techniques to enhance operational efficiency of technicians, service advisors, and support staff. Modernized efforts for customer pay, warranty work, and proposed profitable strategy to strengthen financial health of the company. Delivered vital contribution in reviewing multiple reports including roams reports, missed opportunity reports, bounced email reports, and exception reports to ensure error free details. Conducted training programs for the employees to enhance professional development.

●Facilitated Managing Director and Pro builders to introduce 11.5-million-dollar service department, and expanded operational capabilities in collaboration with 18 service advisors and 62 service technicians.

●Maintained competitive position as one of the top 5 Honda stores in the country.

●Successfully ranked #3 out of 1,109 Honda dealerships with due diligence.

●Produced 1.2M/month in fixed operations gross with a gross profit of 71%.

Curry Honda 2010 – 2014

Service Advisor

Communicated upward, downward, and laterally between customer and technician to achieve specific project objectives within tight deadlines. Delivered complete information to customer regarding service vehicle. Devised strategic planning which led to maximize revenues year-to-year. Developed expert team of technicians with top sales in the shop weekly.

●Recognized as “Top Service Advisor” for fiscal year 2011 and 2012.

●Successfully maintained customer satisfaction index of 95% and higher through exceptional services.

Honda Carland 2007 – 2009

Service Advisor

Delivered expertise as “Top Service Advisor” for both Roswell and Alpharetta Carland locations to achieve set goals. Oversaw customer needs, communication between technician and customer, and accelerated client’s request to ensure customer satisfaction, while following up with clients to encourage confidence and trust relationships.

●Generated new stream of revenue by 30% year-over-year.

●Leveraged customer-centric strategies to maintain customer satisfaction index of 95%.

Military Experience United States Army Honorable Discharge 1998 – 2006

US Army Drill Sergeant 3/323

●Infantryman 11B, 11M and 11C2

●Post Certified Law Enforcement Officer

Additional Experience

Store Manager Firestone Complete Auto Care

Store Manager Meineke Car Care

Further experience is available on request

Education

Criminal Justice

GA Military College Warner Robins, GA

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