Executive Assistant Customer Service
Resume:
Virtual Executive
Assistant
Zena Sampson
Johannesburg, 1609
*********@*****.***
Meticulous, task-driven Executive Assistant with 8+ years of administrative experience in managing clients and office operations.Equipped with exceptional ability to facilitate aspects of internal and external communications, support the day-To-day administrative, financial, and operational functions by working collaboratively with C-level executives. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.
Skills
Microsoft Office 365, Google Suite, Canva, CRM, Asana, Zoom, Zoho, Oracle Financials, Quickbooks, MS Teams, Teamviewer, Skype, WordPress, and Slack
Ability to Multitask, Highly Organised, Great Communication, Detail Orientated, Effective Time Management, Diary Management, Critical thinking and Problem solving, Customer Service, Self-motivated, Fast learner and Driven
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Experience
WWS/Executive Assistant
JUNE 2021 - CURRENT
Serve as the executive key point person by coordinating sector-related business units and other operations of the company.
Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports. Developed, planned, and implemented legally adherent and cost-effective procedures for office operations. Coordinated daily customer service operations such as front desk processes, orders, and payments.
Acted as the frontline in dealing with public relations, boosting the organization's credibility.
Managed and prioritized partners' schedules to ensure that their time was focused on critical, strategic issues.
Monitored requests and orchestrated communications. Identified the areas that required immediate attention.
Managed a variety of accounting activities each week, including check requests, expense reports, financial documents, purchase orders, and invoices.
Respected and preserved the confidentiality of all communications and documents of the company.
Maximize productivity rates by proactively providing feedback on operationa\ concerns and product issues. Follow attainable project timelines and keep teams on task to complete milestones according to schedule. Provide coaching, mentoring, and cross-functional conflict-resolution support to staff on company standards.
Freelance Virtual Assistant and Blogger
OCT 2019 - MAY 2021, INTERNATIONAL
Conducted extensive research to provide factual statistics for articles, blogs, and landing pages
Wrote quality content for various clients, creating content to allow site visitors to obtain information efficiently and quickly.
Tracked innovations in social media and worked with key functional groups to adopt emerging technology.
Performed research into study topics to increase knowledge and ability to provide valuable contributions.
Targeted Keyword research by focusing on specific demographic parameters, which delivered outstanding results.
Gathered and organized information for research purposes.
Reviewed and updated client correspondence files and Lead Management database information to maintain accurate records
Old Mutual/Executive Administrative Assistant
DEC 2005 - SEP 2019, JHB, SA
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Assisted in coordinating the implementation of policies and practices across the organization.
Processed travel expenses and reimbursements for the 5-member executive team and senior management group.
Disseminated research findings to various personnel in different formats, including white papers, presentations and spreadsheets.
Sage Life / Executive PA/Business Support
APRIL 2000 - OCT 2005, JHB, SA
Distributed company-wide announcements, booked conference rooms, and coordinated catering for the annual staff development forum.
Organized envelopes, postage, and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development, and senior management teams.
Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
Met and exceeded revenue goals by 33% through generating new leads and identifying new clients
Created Contract documents and requests for pre-screening, recruitment document production, and assessments.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Alison Academy
Diploma in Business Administration
Insurance Institute of SA/AIMS
Certificate of Proficiency In Insurance
Beyond Secretarial & Office Excellence
Advanced PA Master Class
Galileo Travel
EP Senior Secondary School/ Diploma
JHB, SA
High School Diploma
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Awards
Sage Life:
Assistant of the Year
Nominee for Customer Service Excellence Award
Old Mutual:
Achieving Customer Excellence Awards/Distinction in Business Support
MD Awards/Old Mutual Association for Professional Assistants
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