Administrative Assistant Service Representative

EMILY MILLS

Columbia, SC 803-***-**** ***********@*****.*** linkedin.com/in/emily-mills-12651b1b8/ CLIENT SUCCESS MANAGER

Self-starting and highly motivated professional with a history of growing existing accounts, supporting professional development, and promoting overall excellence within academic and sales environments. Exceptional interpersonal skills with the capability to easily build a rapport, forge long-lasting relationships, liaise/mediate between parties, and convey complex concepts in an engaging manner. Client-forward leader with a collaborative approach to developing growth-oriented action plans. Proficient in various technical programs, including Microsoft Office Suite, Google Workspace, PowerSchool SIS, Moodle Learning Management System, and Frontline Education with a working knowledge of Photoshop and Illustrator. Highly organized with a keen attention to detail and the adaptability to work well within fast-paced, ever-changing environments. CORE COMPETENCIES

• Project Management • Data Research/Analysis • Client Retention

• Office Administration • Budget Management • Event Planning

• Information Management • Complex Problem Solving • Troubleshooting PROFESSIONAL EXPERIENCE

Richland County School District, Annie Burnside Elementary – Columbia, SC 2020 – Present Art Teacher

Cultivate student and classroom development by identifying individual needs, customizing lesson plans to meet unique styles/backgrounds, organizing field trips, and integrating a classroom behavior management strategy. Forge genuine relationships with students, administrators, teachers, and parents/guardians by building a positive rapport and maintaining strong lines of communication. Oversee all aspects of the classroom both in-person and remotely by directly managing a budget, inventory, and attendance/grades via PowerSchool as well as resolving inter-student conflicts. Support students who need special accommodations by coordinating efforts with administration, specialists, and other teachers. Host an annual district-wide art show by collecting, preparing, and displaying student artwork.

Heathwood Hall Episcopal School – Columbia, SC 2018 – 2020 Teacher Associate

Promoted continuous educational, social, and emotional growth within a diverse group of students by establishing positive connections and offering hands-on guidance. Built positive connections with students’ parents and other family members by ensuring positive daily interactions. Upheld the class routine and schedule, including guiding students across the campus to class and lunch. Supported the teacher by taking on her responsibilities during absences.

Key Accomplishments:

• Quickly and effectively transitioned into remote learning at the onset of the COVID-19 lockdown by independently learning various programs and setting up systems. Custom Outline Quilting – Columbia, SC 2007 – 2015 Owner/Sales Manager

Created custom home décor pieces for a wide variety of clients by conducting in-home consultations, assessing unique wants/needs, and utilizing creative design/sewing skills to develop a high-quality product. Ensured that all necessary materials and supplies were available by creating estimations, calculating progress, and tracking inventory. Key Accomplishments:

• Facilitated both new and repeat business by interacting with individual customers and designers while creating a focus on customer satisfaction and generating referrals.

• Took on a variety of unique and customized projects by utilizing creativity and quick-thinking skills to problem solve and develop action plans.

ADDITIONAL EXPERIENCES

Administrative Assistant – Vein Specialists of the South, Columbia, SC – 2006 Administrative Assistant – Palmetto Citizens Federal Credit Union, Columbia, SC – 2005 to 2006 Volunteer Coordinator – Auburn University, Alabama Water Watch, Auburn, AL – 2001 to 2003 First Last Page 2

EDUCATION

BFA – Ceramics

Winthrop University – Rock Hill, SC

CERTIFICATION

State Certified Educator, The State of South Carolina Expected 2023

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