Cashier Customer Service

Sharon Denise Hatcher

334-***-**** E: ***************@*****.***

*** ******* ****** ******* *** 57 C, Selma, Al 36701

PROFESSIONAL SUMMARY

Motivated customer service specialist with over four years’ retail experience in a fast-paced, team-based environment. Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

SKILLS

Dusting furniture

Vacuuming and sweeping

Folding clean laundry

Customer service

Quick learner

Credit card processing

Warehousing functions

Loves children

Conflict resolution

Telephone etiquette

Active listening skills

MS Windows proficient

Payment processing

Analytical thinking

Flexible schedule

Excellent time management

Product upselling

Written and verbal communication

Administrative tasks

Assembly line production

Production procedures

WORK HISTORY

MACHINE OPERATOR 10/2017 to CURRENT

Adient Clanton Inc. Clanton, AL

Set up and verified the functionality of safety equipment.

Ensured that all health and safety guidelines were followed.

Maintained necessary level of communications between shifts.

Responsible for achieving production requirements.

Maintained quality assurance and customer satisfaction objectives.

Organized work to meet demanding production goals.

Kept work areas clean and neat.

Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and Assembly drawings.

CASHIER CUSTOMER SERVICE 06/2008 to 10/2017

Papa John's Pizza Selma, AL

Took credit card and cash payments and offered change.

Provided customers with information on specials and discount deals.

Maintained high standards of cleanliness and sanitation.

Upheld standards of cleanliness, food handling and safety.

Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.

Proofed dough and baked breads, cookies and other bakery products.

Effectively listened to, understood and clarified guest concerns and issues.

Delivered quality service by providing a warm and welcoming environment.

CUSTOMER SERVICE REPRESENTATIVE 08/2011 to 10/2017

Hair Plus Beauty Supply Selma, AL

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Immediately addressed problems with customer accounts to promote quick resolution.

Responded to telephone and in-person requests for information.

Demonstrated application techniques to achieve desired looks.

Maintained counter and display areas in a clean and neat fashion.

Helped customers feel relaxed and comfortable with the process.

Recommended appropriate products to meet customers' individual needs.

Maintained the front desk workstation by keeping it clean and free of personal items.

EDUCATION

High School Diploma 2001

Selma High School, Selma, AL

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