Practice Administrator Medical Manager
Resume:
Profile
• Twenty years of managerial experience in a growth oriented, dynamic multi-specialty orthopedic surgical practice
• Highly developed planning, execution, coordination and communications skills
• High caliber work ethic, great interpersonal dexterity and ability to develop 360 leadership
• Robust learning and growth effects through self-starter ideal and forward thinking
• Ability to effectively diffuse new ideas and create interdependency among functional units
• Extensive experience in external relationship building and excellence in customer satisfaction
• Ability to transcend financial benchmarks year over year through total quality and continuous improvement
Experience
Practice Administrator--
University Place Orthopaedics,LLP
New York, NY 1993-Present
Dedicated change to agent to continually develop, adjust and execute plans to improve operational performance & marginalize activity based costs spanning staffing issues to software implementations.
• Managed, supervised and developed staff of 24 individuals by cultivating trust and fostering an open door policy that increased the flow of communication (all HR related activities)
• Encouraged and motivated staff to capitalize on strengths, focus on team-orientation and participate in ac- knowledging others’ best practices as a guidepost to continuous fine-tuning
• Introduced and implemented InstaMed to accelerate the revenue cycle by empowering patients to make pay- ments online while simultaneously enabling staff to be proactive in collecting payments at their desktops
• Hired TR Precision (billing company) and reinstituted facility billing to create an additional revenue stream. Refining phone skills
Developing face to face appeal; tweaking the art of propriety, manners, language and tone Providing greater autonomy to glean solutions for mitigating patient dissatisfaction Debra Blessington
PRACTICE ADMINISTRATOR
11 GATES P L ACE WAYNE, NJ 07470
Telephone
• Comprehensive monthly staff meetings/employee recognition and feedback- increased staff morale
• Extensive “pre-live” start-up preparation for the integration of new practice management software (Medi-Emr) including but not exclusive to extensive clearinghouse application for online billing, comprehensive project cost- analysis, product research and purchase o hardware (portable templates, docking station Orthopedic Surgical Specialist of Manhattan 1993-1989 Office Manager
Dennis F. Fabian, DO
Franco P. Cerabona, MD
Orthopedic total knee/hip joint replacement-spinal surgery St. Vincent’s Hospital New York, NY
Orchestrate and manage all operations activities related to patient care, surgical procedures, durable medical retail, insurance, billing and human resources. Supervise four person team, associate pod manager, x-ray technician.
• Strategic alignment of patient care with changing healthcare and malpractice canvas, trajectory developement and quality improvement protocols that reduced activity-based costs of 50%
• All phases of surgical coordination ( patient interview, clinical review, scheduling and medical preparation ) for private & Clinic cases from St. Vincent’s Hospital
• Designed & composed surgical and treatment packages that raised patient awareness, streamlined pre and post- operative calls, improved efficiency of scheduling protocols and maximized tangibility of patient information
• Promoted synergy with off-site billing service to increase reimbursements with lower throughput by staging a complex revamping of the old business model -profitability peaked and stabilized by 64%
• Originated and incorporated “Kudos to our Staff Campaign” boosting employee morale and inspiring espirt de corps - evinced positive attitudes and enhanced company culture
• Directed quarterly meetings, employee evaluations and made the “open-door policy” part of our corporate hygiene fostering trust and mutual accountability
• Customized all patient paperwork resulting in fluid dissemination of information, effective administration of patient services, reduced lead times and increased patient referrals Appointed leader and liaison for salient practice solutions entailing systems procurement, vendor relations, surgical blocks and optimization of capacity utilization using lean processes, networking and strategic management
• Facilitated and organized medical software previews in preparation for paperless office transitioning
• Initiated feedback looping, information sharing and high levels of communication with complex network of referring physicians resulting in high volumes of new surgical patient referrals
• Chosen among four leading managers to develop and start-up new Hand Surgeon’ office PAGE 2
• Collaborated with independent architect to blueprint renovations for physical restructuring that improved work flow, reduced hiccups and eliminated congestion
Education
Borough Of Manhattan Community College - One Year
Saint Anthony’s New York Downtown
Skills
MS office, Adobe Reader 9.0, Medical Manager, Health Fusion, Medi-Emr, PAGE 3
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