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Customer Service Front Desk

Location:
Trinidad, CO
Posted:
November 18, 2022

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Resume:

Mario Montalban

Trinidad, CO *****

adtk4j@r.postjobfree.com

+1-719-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director of Operations and Business Development

Set Free Phelan ranch - Phelan, CA

May 2019 to Present

Director of operations for Non-profit Christian based sober living home (volunteer position no pay) I assist in getting homeless with addictions off the street and help them find a purpose through Jesus Christ. Property Manager/Leasing Agent

Tamarin square apts - Durango, CO

April 2018 to May 2019

Property management, leasing duties, section 8 HUD, tax credit low income housing for senior citizens. Managed property budget, marketing, contracted vendors, plan and host events for tenants. Managed staff.

Manager

Alpine inn - Gunnison, CO

November 2016 to March 2018

Live on-site managed property according to hotel guidelines Assistant Manager

super 8 - Kissimmee, FL

December 2013 to October 2016

i lived on site i managed property for owner.

Education

High school in High school diploma

Coronado High School - El Paso, TX

August 2003 to May 2007

Skills

• Proficient in several hotel management systems,programs bilingual English and Spanish. (5 years)

• Inventory

• Training

• Sales

• Management

• Scheduling

• Word

• Merchandising

• Microsoft Excel

• Cash Handling

• Team Building

• Inventory Management

• Customer Service Skills

• International Business Development

• Business Development

• Property Leasing

• Property Management

• Section 8

• Office Management

• Pricing

• Negotiation

• Account Management

• Payroll

• Spanish

• English

Assessments

Customer Service Skills — Highly Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Highly Proficient October 2019

Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Reliability — Proficient

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Proficient

Night Auditor (Hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

March 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Personality: Hard-Working — Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Proficient

Customer Focus & Orientation — Proficient

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Retail Customer Service — Proficient

May 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient

Filing & Organization — Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Sales: Influence & Negotiation — Proficient

March 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Emotional Competence — Highly Proficient

March 2020

Managing one's own emotions and understanding those of others Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

General manager (hospitality) — Proficient

July 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Work style: Conscientiousness — Expert

April 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Front desk agent (hotel) — Proficient

October 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Work style: Reliability — Highly Proficient

March 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Management & leadership skills: Planning & execution — Proficient March 2020

Planning and managing resources to accomplish organizational goals. Full results: Proficient

Night auditor (hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Verbal communication — Highly Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Front desk agent (hotel) — Proficient

October 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

General manager (hospitality) — Proficient

July 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Warehouse safety — Proficient

March 2022

Using safe practices in a warehouse setting

Full results: Proficient

Office manager — Proficient

December 2021

Scheduling and budgeting

Full results: Proficient

Management & leadership skills: Impact & influence — Completed October 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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