Customer Service Front Desk
Resume:
Mario Montalban
Trinidad, CO *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations and Business Development
Set Free Phelan ranch - Phelan, CA
May 2019 to Present
Director of operations for Non-profit Christian based sober living home (volunteer position no pay) I assist in getting homeless with addictions off the street and help them find a purpose through Jesus Christ. Property Manager/Leasing Agent
Tamarin square apts - Durango, CO
April 2018 to May 2019
Property management, leasing duties, section 8 HUD, tax credit low income housing for senior citizens. Managed property budget, marketing, contracted vendors, plan and host events for tenants. Managed staff.
Manager
Alpine inn - Gunnison, CO
November 2016 to March 2018
Live on-site managed property according to hotel guidelines Assistant Manager
super 8 - Kissimmee, FL
December 2013 to October 2016
i lived on site i managed property for owner.
Education
High school in High school diploma
Coronado High School - El Paso, TX
August 2003 to May 2007
Skills
• Proficient in several hotel management systems,programs bilingual English and Spanish. (5 years)
• Inventory
• Training
• Sales
• Management
• Scheduling
• Word
• Merchandising
• Microsoft Excel
• Cash Handling
• Team Building
• Inventory Management
• Customer Service Skills
• International Business Development
• Business Development
• Property Leasing
• Property Management
• Section 8
• Office Management
• Pricing
• Negotiation
• Account Management
• Payroll
• Spanish
• English
Assessments
Customer Service Skills — Highly Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient October 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Reliability — Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Night Auditor (Hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
March 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Personality: Hard-Working — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Retail Customer Service — Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
Filing & Organization — Proficient
March 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Emotional Competence — Highly Proficient
March 2020
Managing one's own emotions and understanding those of others Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
General manager (hospitality) — Proficient
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work style: Conscientiousness — Expert
April 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Highly Proficient
March 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Management & leadership skills: Planning & execution — Proficient March 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Night auditor (hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Verbal communication — Highly Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
General manager (hospitality) — Proficient
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Office manager — Proficient
December 2021
Scheduling and budgeting
Full results: Proficient
Management & leadership skills: Impact & influence — Completed October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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