Assistant Manager Customer Service

Rahul Shekhawat

E-mail :***************@*****.*** Mob : +91-894******* Dob : November 17, 1993

Career Objective

To Enhance my professional skill set inaccordance with organizational objectives Career Synopsis

• Confident young professional with an exposure of one year inGlobal Market Research

• Healthy knowledge about Customer Relationship Management, Food and Beverages and Front Office Professional Learning

F&BManagement

Organization of F&B Operations Bar& Beverage Management Restaurant Operations CRM

Help DeskManagement Guest RelationsManagement Corporate Communication

Housekeeping

Housekeeping RoomManagement DeskControlSupervision Work / Internship Experience

Company Name Serco Global Service

Designation (Dept) Senior Customer Service Executive Duration From : May 2014 To : January 2015

Work / Internship Experience

Company Name Oyo rooms

Designation (Dept) Customer Executive (Customer Relation) Duration From : January 2015 To : November 2015

Work / Internship Experience

Company Name Oyo rooms

Designation (Dept) Assistant Manager (Customer Relation) Duration From : January 2015 To : May 2016

Work / Internship Experience

Company Name Maruti Suzuki Nexa

Designation (Dept) Relationship Manager

Duration From June 2017 To : December 2018

Work / Internship Experience

Company Name Assiduous Consulting

Designation (Dept) TeamLeader

Duration From : September 2019 To July 2020

Work / Internship Experience

Company Name Quess Corp Limited

Designation (Dept) Centre Manager

Duration From : February 2021 To:- November 2021

Work / Internship Experience

Company Name Fusion Business Pvt ltd.

Designation (Dept) Executive

Duration From : January 2021 To:- February 2022

Workshop

• Body Language & PersonalityDevelopment by Lt RitaGangwani

• Corporate Expectations byMsSwatiSinhaManagerHR–Cheil India Pvt Ltd

• Industry Orientation& Corporate Expectations byMsSonalPathak,Director HR RadissionBlu

• Preparing for Journey : International Hospitality Jobs&Globel Hotel Industry : ChallengedFaced by MsJayeetaChakraborty, Ten Hotels & Hospitality

• Shared International Hospitality Experiance& Best Practices for aspirant of International Hotel Industry by Mr Sanjay Pandita,Banquet Manager –CrownPlazaRohini Industry Exposure

• Industry visit to ‘Hotel Galaxy’ Gurgaon to understand the Operations & Functioning

• Industry visit to ‘Radisson Blu’ to understand overall Operations

• Industry visit to ‘Jaypee Greens’ Greater Noida to observe different types of Suites in a Hotel

• Industry visit to ‘Crown Plaza’ Rohini to understand different types of banquet and the services Education

2009-2012

B.Sc. in Hotel Mangement fromInstituteofHotelManagementAndCatering(IHMC) Udaipur, Rajasthan

Personal Strength

• Proactive • Resilient

• Result Oriented •Adaptive

• TeamPlayer • Positive Attitude

Personal Information

Marital Status : Married

Nationality : Indian

LanguageProficiency : English,Hindi

Computer Skills : Ms Office, Tally 9.1

Personal Interests/ Hobbies : Playing Sports, Listening toMusicandReading

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