ABOUT ME

• HR and administrative/Virtual Assistant of 3 years with a proven career track of making positive organizational change, increasing employee satisfaction, production and retention.

• Lead Generation/Relationship Officer of 3 years who is highly practiced in developing relationships with clients and potential clients; Skilled at enhancing their customer experience by analyzing complaints, developing new Customer Care Strategies and Procedures, creating customer retention campaigns, developing new business, and motivating staff.

• Seeking a position in HR Assistance/Virtual Assistance or Sales and Marketing/Lead Generation where I will employ my skills in the best possible way for achieving the company’s goals and keep up with the cutting edge of methodologies and technology. BIO

DOB: 14 April,1997 Nationality: Nigerian Sex: Female EXPERIENCE

ASSISTANT DIRECTOR OF PROGRAMS (July 2019 – May 2021) Events Emerald Limited

• Evaluated existing methodologies and implemented new processes and procedures that significantly improved the overall operation and management of the business.

• Implemented internal systems and processes to improve efficiency and reduce project costs and durations.

• Provided cost-saving opportunities during vendor and project negotiations while performing client and vendor negotiations and addressed any contractual issues.

• Supervised project team to complete assigned projects within set timelines and within the proposed budget.

NKECHI IGWEBUIKE

Lagos,Nigeria adtk1j@r.postjobfree.com +234*********

• Developed project reports for client review and approval and developed training programs for the team.

• Managed financial aspects of the project and identified cost-saving opportunities

• Worked with team partners to oversee the administrative and operational needs of the organization which include critical correspondence with NGOs, government agencies, ministries, and departments.

SALES/(TELE) MARKETING ASSOCIATE

Princeps Credit Systems Limited (March 2022 -May 2022)

• Handled appointment-setting tasks for managers and sales executives as required.

• Assisted the sales team in solving problems that the customers face when using the company services, in order to ensure customer satisfaction.

• Assisted in marketing and advertising promotional activities on various social media platforms.

• Verified customer information and ensured they were kept confidential, updated essential documents and sales records for management.

• Advertised and sold the company products and services to potential customers via telemarketing in line with set targets.

• Distributed required marketing materials, organized marketing events, managed and updated the company database and customer relationship management systems (CRM) Notable achievements

• Managed a database of over 2,000 potential clients using company proprietary software and nurtured the leads to convert 40% of them to become paying customers. ADMINISTRATIVE OFFICER/HR ASSISTANT

Novo Health Africa (2022)

• Received visitors, answered inquiries, and handled complaints within and outside the office in a courteous and professional manner.

• Prepared and updated administrative reports routinely submitted to the Chief Operating Officer.

• Coordinated schedules between providers and client service officers when visiting clients, arranged morning drills and review meetings.

• Handled and disbursed company operating expenses budget, devised cost-saving processes to run the office facilities, drafted and updated administrative reports and ensured that staff was kept abreast of company news and policies.

• Liaised with clients, vendors, and suppliers on behalf of the company’s managers to ensure the required services were provided properly and timely while keeping an updated list of trusted vendors.

• Ensured that office supplies were maintained which included routinely checking inventory and replacing what was necessary when due.

• Receiving correspondence dispatched to the office and ensuring it is directed to the proper department.

Notable Achievements

• Developed and updated job descriptions and job specifications as requested by management

• Achieved staffing objectives by recruiting and evaluating job candidates; advising managers; managing relocations and intern programs.

• Performed job and task analysis to document job requirements and objectives.

• Prepared recruitment materials and posted job openings to appropriate job boards/newspapers.

• Sourced and recruited candidates by using job boards, websites, databases, and social media

• Screened candidates’ resumes and job applications as advised.

• Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.

PROVIDER RELATIONSHIP/ NHIS OFFICER

NOVO HEALTH AFRICA

Lagos — (June 2022 - October 2022)

• Acted as the primary liaison between the provider community (hospitals, clinics, healthcare centers) and Novo Health Africa ensuring all provider needs and concerns are addressed and answered promptly.

• Supported the Head of the Provider Network to oversee the effective management of our provider network and their activities through identifying their development needs, designing, creating, and delivering solutions across the provider network.

• Responsible for assisting the Head of the Provider Network setting clear points of evaluation and able to demonstrate the degree of success achieved for any and all provider interventions.

• Establishing and maintaining good working relationships with health care providers, ensuring they provide excellent care to our enrollees and continuously engaging them through exchanging emails, office visits, and routine physical meetings.

• Corresponding with, verifying, and onboarding potential providers by giving them a tour of our Provider relationship database, Ijele hub where we have our clients, and onboarding engaging them on our service level agreements, policies, and standard operating procedures.

• Gathering, reviewing, and verifying all pertinent certifications and other information relating to participating healthcare providers.

• Making sure that quarterly reports, databases, and reconciliatory documents are in order and submitted as when due.

• Identifying providers for enrollees’ (clients’) specific health needs and implementing the necessary expansion of the provider network within the required regions.

• Investigating and validating clients’ complaints promptly and following up until a successful resolution is achieved to ensure excellent customer service.

• Conducting tariff negotiations and renegotiations as well as Service Level Agreements for providers as at when due and when required.

• Ensuring effective case management/referral of enrollees on admission. Notable Accomplishments:

• Handled 5 provider expansion activities and registration, 12 provider induction training sessions, and major NHIS providers and private providers claims payments and periodic claims reconciliations – end to end.

• Populated and corrected National Health Insurance Scheme (NHIS) database compilation and receiving of NHIS letters of non-indebtedness from our providers to completion.

• Prepared Memo with NHIS database for capitation payments and sent payment advice to providers as well as reconciliatory meetings to resolve variances.

• Organized and Coordinated re-sensitization training on using company software for 15 providers within 4 months.

• Managed and supervised the daily operations of new team members to ensure they are learning on track.

SKILLS

• Microsoft Office suites

• Administrative/Virtual Assistance

• Excellent Communication skills

• Staff Recruitment & Retention

• CRM software

• Lead generation and nurturing

• Appointment Setting

• Customer Success

• Performance management

• Client Communication

• Administrative and Office

Management

• Cross-functional team collaboration

• Problem-solving and quick-thinking skills

• Cold calling and email marketing

• Database Management

• Payroll

• Data Entry

• Scheduling and Supervising

• Facilities Management

• Budget Planning

• Calendar Management

• Flexibility to work unpredictable hours in a fast- paced environment

LANGUAGES

English: Native (speaking, reading, writing)

Igbo: Native (speaking, reading, writing)

EDUCATION, CERTIFICATIONS.

B.Sc Political Science (Social Sciences)

University of Nigeria Nsukka - September 2008 - July 2014 Jobberman Soft Skills Certification - August 2022

Product management and agile methodology - October 2022 PROFESSIONAL MEMBERSHIP

Chartered Institute of Personnel Management of Nigeria —2023 (In view) Associate Member

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