Ten years of working in retail industry and store manager with five years of experience in

managing operation of high-volume in retail stores.

Solid background in customer service, hiring, training, supervising sales staff, implementing and planning sales strategies

Proven track record of success driving retail/store operation. Achieving ambitious sales and revenue goals.

August 2017 to till date

1. Ensuring the store consistently achieve or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. 2. Responsible for recruitment, training, development and succession of high performing, result- driven Associates and Management.

3. Complying with all policies & procedures, operational core competencies and key accountabilities. Ensuring execution and maintenance of all visual guidelines as well as guaranteeing the visual presentation of the store always meets or exceeds the standard 5. Provide quantitative information on fast/slow movers, stock levels customer trends and specific like and dislike to the retails director.

Addressing customer complaints skillfully, offering reimbursement when necessary September 2015 – July 2017

1. Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

2. Monitor employee productivity and provide constructive feedback and coaching; organize workflow and ensure that employees understand their duties or delegated tasks 3. Assisting clients with customer service needs to maintain the company high standard 4. Ensure all elements of visual merchandising are in line of corporates guidelines and timely installed; Providing overall guidance to newly recruited Sales Representative. 5. Act as our store representative and set example for our staff. 6. Conduct regular audits to ensure the store is functional and presentable. 7. Analyze consumer behavior and adjust product positioning. August 2013 September 2015

1. Assist the Store Manager in planning, implementing and exceeding determined sales plans and target metric objectives; taking care of the store responsibilities in the absence of the Store Manager

2. Coached and appraised staff to insure performance improvements and the maximization of sales 3. Maintains staffing levels consistent with operational needs to ensures exceptional customer service; prepare schedule and ensure adequate shift coverage. 4. Track the progress of weekly, monthly, quarterly and annual objectives. 5. Monitoring retail operating costs, budgets and resources. June 2011 June 2013

1. Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment. 2. Introducing promotions opportunities to clients; cross-selling products to increase purchase amount.

3. Build and maintains business relationship with customer by providing prompt and accurate service to promote customer loyalty.

4. Keeping records of customer’s interactions and transaction; operating cash registers, managing financial transactions, and balancing drawers.

5. Handling and resolving customer complaints.

BACHELOR OF MANAGEMENT INFORMATION SYSTEMS

Al-Madina Higher Institute for Management & Technology January 2009-Cairo, Egypt

Reference Name: Wajdi Hraira

Title: Area Manager

Company Name: Sacoor Brothers, Dubai, UAE

Mobile Number: +971*********

Email: adtk0i@r.postjobfree.com

Reference Name: Mahmoud Mabrouk

Title: Store Manager

Company Name: Sacoor Brothers, Abu Dhabi, UAE

Mobile Number: +971*********

Email: adtk0i@r.postjobfree.com

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