Customer Representative Service
Resume:
Deandre Cortez Linell
San Diego, CA 92126
Telephone: 760-***-****
Email: *************@*****.***
OBJECTIVE
To obtain a career within a company consisting of a positive and supportive culture focused on providing quality products or services to customers and associates for equitable career opportunities for employees. In such an organization, I will work efficiently with my superiors and associates utilizing my ability to motivate others to ensure the timely fulfillment of all assigned tasks.
EDUCATION
Miramar Community College 2009-2010
o Major: Computer Design
Mark Twain High School 2005-2009
o High School Diploma
EXPERIENCE
5-Star Urgent Agent Carlsbad, CA
Great Call Inc March 2020 – May 2020
Dispatch calls to emergency services, such as ambulance, firefighter, and/or police
Set appointments to social workers for elderly customers
Route calls to the customers contact list
Member Service Representative II San Diego, CA
California Credit Union October 2015-March 2020
Handle a high volume of incoming calls from members and branches
Consistently provide members and associates with exceptional and professional customer service with their questions and concerns related to accounts and loans
Apply necessary due diligence processes by complying with bank regulations and applying KYC policies
Apply anti-money laundering and bank secrecy act regulations to all transactions
Thoroughly investigate a members’ account for suspicious activity
Thoroughly look through the members’ account for sales opportunities and products that will be beneficial
Consistently meet and exceed quarterly sales goal
Multiple recognition for providing excellent customer service
Qualified for President’s Club for sales goals
Assist clients in reporting fraudulent and compromised activities/accounts
Assist clients with questions regarding loans by providing information, such as, interest rates, rewards, and terms
Demonstrate a vast and in-depth knowledge of all products and services provided
Assist customers via live chat and telephone
Train new hires regarding bank policies, bank systems, and how to speak to clients Customer Care Representative San Diego, CA
Time Warner Cable Jan. 2015- Oct. 2015
Assist clients with concerns and questions by providing professional and exceptional customer service
Provide technical support to clients regarding their cable, internet, and phone service
Consistently meet and exceed sales goals monthly
Demonstrate a vast and in-depth knowledge of billing, orders, services, and technical support
Consistently looking for opportunities to help clients with services and sales opportunities
Demonstrate the ability to provide sound judgment
Handle a high volume of incoming calls daily
Excel in customer service during daily interactions with clients
Solving customers’ needs and finding a solution for those needs
Multiple awards for sales and service performance
Top performer in the market
Consistently exceeded sales goals and contributed to the team's goal
Built relationships and rapport with different clientele and business owners
Assisted management in customer service, sales, and team development
Consistently exceeding expectations regarding sales, objectives, and customer service Customer Representative Sales San Diego, CA
Phone Ware Apr. 2009- Jun. 2013
Acquired the many rewards of meeting and exceeding monthly sales goals
Excellent ability to make good decisions and judgment
Assist upper management on new concepts and operational projects
Assist customers regarding request for orders or information on products
Meet and exceed customer expectations through strong knowledge of services and technical support
Respond to customer needs by documenting and determining the best possible solution
Demonstrate excellent communication and sales skills
Manage all customer problems and concerns professionally
Provided sales, billing, customer service, and technical support
Assisted customers with purchase, returns, or exchange
Help new hires by providing training through an instructor-led class and hands-on training
Excel in multi-tasking
SKILLS
Typing (60 words per minute)
Proficient in Microsoft Word, Excel, Outlook
Ability to communicate with professional etiquette REFERENCES
John Lang – 858-***-****
Karen Goodwin – (619) 507 - 5351
Maricris Santiago – (760) 520- 469
Contact this candidate