Customer Service Sales Representative
Resume:
Dubai, United Arab Emirates
*********@*****.***
CHAIMAE DADDI
PROFESSIONAL
SUMMARY
I'm a positive, self-motivated, and result-oriented individualWith a successful record of hospitality, and excellent customer service.I am professional and persuasive in dealing with all levels of customersAnd diverse clients. Consistently meeting the goals of the company'sexpectations at the same time providing exceptional customerSatisfaction and creating a memorable, outstanding experience withexperience with special abilities in attention to detail and decisionmaking.Skill Highlights
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• Strong decision maker
• Complex problemsolver
• Innovative
• Service-focused
HOSTESS, 03/2022 - Current
TGI Fridays, Dubai, United Arab Emirates
SALES REPRESENTATIVE, 11/2020 - 01/2022
MARJANE MARKET KENITRA, Morocco
WORK HISTORY
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
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Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
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Documented reservations, alerted servers and managers of large groups and prepared seating.
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• Used cash registers and credit card machines to cash out customers. Watched dining area staff to evaluate server loads and calculate accurate wait times.
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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• Monitored seating area and checked restrooms regularly to keep spotless.
• Answered customer questions about hours, seating and menu information.
• Documented reservations and communicated changes to guests. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
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Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
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Developed and delivered engaging sales presentations to convey product benefits.
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Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
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Increased sales by offering advice on purchases and promoting additional products.
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Achieved monthly sales goals by promoting product benefits and enrolling new clients.
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Helped customers locate products and checked store system for merchandise at other sites.
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• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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• Solved customer challenges by offering relevant products and services. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
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• Answered customer questions about sizing, accessories and merchandise care. Increased sales by offering advice on purchases and promoting additional products.
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SKILLS • Bill computation
• High-volume dining
• Bar terminology
• Item promotion
• Reservation coordination
• Group reservations management
• Menu presentation
• Front-of-house display creation
• Hospitality service expertise
• Guest seating arrangements
Tourism Center, Rabat, 2021
Accredited Diploma: tourism and hospitality
ISTA Maamora, Kenitra, 2019
IT Development
life and earth sciences KENITRA, 2017
EDUCATION
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