Contact

865-***-**** (Mobile)

adtjzp@r.postjobfree.com

www.linkedin.com/in/michelle-

rosa-8aa0579a (LinkedIn)

Top Skills

Leadership

Customer Service Management

Medical Terminology

Michelle Rosa

Customer Service Expert

Poughkeepsie, New York, United States

Experience

HUDSON VALLEY OVERHEAD DOORS AND OPERATORS INC

Customer Service Manager

May 2021 - October 2022 (1 year 6 months)

Rhinebeck, New York, United States

• Process new recruits, personnel benefits, and retirement benefits; remain current on basic hr laws. • Effectively oversee all client billing in a timely manner and ensure that each client is invoiced monthly for services rendered and record

• Review and approve semi-monthly payroll reports for salary and hourly positions verifying all payroll information and deductions are accurate

• coordinate with vendors and clients, and maintain an organized and accurate filing system of confidential information

• Administer bookkeeping functions that include generating invoices, purchase orders, accounts payables, and receivables.

• Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.

• Minimized staff turnover through appropriate selection, orientation, training, staff education, and development.

• Managed the day-to-day tactical and long-term strategic activities within the business.

• Provided direct supervision, staff orientation and performance appraisals for employees after probationary period and annually.

LCS Facility Group

Executive Assistant

October 2018 - May 2020 (1 year 8 months)

Poughkeepsie, New York, United States

• Providing exceptional Customer Care Support for all clients and vendors

• Preparing financial statements, reports, memos, invoices letters, and other documents. • Answering phones and routing calls to the correct person or taking messages.

• Handling basic bookkeeping tasks.

• Filing and retrieving corporate records, documents, and reports. Page 1 of 2

• Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.

• Helping prepare for meetings.

• Accurately recording minutes from meetings.

• Greeting visitors and deciding if they should be able to meet with executives.

• Using various software, including word processing, spreadsheets, databases, and presentation software.

• Reading and analyzing incoming memos, submissions, and distributing them as needed.

• Making travel arrangements for executives.

• Performing office duties that include ordering supplies and managing a records database.

• Experience as a virtual assistant.

• Opening, sorting and distributing incoming faxes, emails, and other correspondence.

• Provide general administrative support

TEAMHealth Medical Call Center

Medical Billing Specialist

June 2014 - June 2016 (2 years 1 month)

Knoxville, Tennessee Area

- send invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full

- Provide excellent customer service skill by empathizing with clients concerns

- abiding by HIPPA

- Working in a team setting providing help and feedback when needed

- Learning and staying updated on medical terminology Page 2 of 2

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