Elexia Brown

“ A very experienced hard worker, who is willing to go above and beyond with any job task that is my responsibility. A very quick learner in search of a customer service position to apply obtain skills and love to get the job down right, precise, and own time’’

14 Fawn Grove

Jackson, MS 39212

469-***-****

adtjzl@r.postjobfree.com

EXPERIENCE

Mississippi Department of Rehabilitation Services, Pearl Ms - Rehabilitation Associate 1

July 2022 - Current

● works under the supervision of a Rehabilitation Specialist to assist in providing quality and timely services to consumers

●The Rehabilitation Associate authorizes for services, while maintaining good customer service with consumers and vendors.

●duties include maintaining confidential case files, office management, and documenting contact made with consumers and vendors.

●assists in taking referrals and intakes, contacts consumers and documents the contact made

●schedules appointments for consumers and notifies consumers by sending letters, completing itineraries, receives and routes incoming mail, receives and directs telephone calls to the appropriate staff, maintains office filing and confidential case files

●operates computer and other office equipment, maintains casework budget, and issues and pays authorizations for services provided to consumers

Highway Patrol, Jackson,Ms - Criminal Record Tech I

July 2020 - April 23,2022

●Completed evidence records by documenting crime and accident scenes with digital photographs.

●Collected trace evidence such as hairs and fibers at crime scenes

●Documented statements from victims, witnesses and suspects.

●Secured evidence against loss, consistently following chain of custody requirements.

●Obtained and preserved latent fingerprints from surfaces at scenes.

●Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

Highway Patrol, Jackson, Ms- Data Entry

October 2019- October 2020

●Obtained scanned records and uploaded into company databases.

●Answered incoming phone calls and directed callers to appropriate departments and personnel.

●Transferred written information into databases to maintain consistent, accurate client records and project details

●.Verified and logged deadlines in response to daily inquiries and requests.

●Processing confidential tax form information with care and precision.

●Identified system and account issues to quickly and accurately resolve.

●Translated written documentation and notes into emails and other types of correspondence.

Ummc Hospital, Jackson Ms-Diet Nutrition Clerk

June 2019 - July 2019

●Organized and planned medical nutrition therapy for all hospital patients and residents

●Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals

●Educated clients about long-term health benefits of balanced diets and exercise programs

●Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning

●Develop meal plans, taking both cost and clients’ preferences into account

●Evaluate the effects of meal plans and change the plans as needed

Xerox, Jackson Ms - Customer Service Representative

September 2018 - March 2019

●Adhered to company policies and scripts to consistently achieve call-time and quality standards

●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

●Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations

●Answered customer questions regarding merchandise and pricing

●Provided clients with information on audit classifications, settlements and computations

●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations

●Worked closely with external partners and members of the local community to create continuous client referral sources.

Allstate, Work from home-Claim

March 2019- May 2019

●Maintained contact with claimants and attorneys to determine treatment status

●Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims

●Reviewed new files to determine current status of injury claim and to develop a plan of action

●Interviewed policyholders to verify information and obtain additional details

●Worked effectively in fast-moving work environment to process large volumes of accidents claims

●Proposed settlements for uncomplicated issues to resolve claims

●Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials

●Tracked progress of all outstanding insurance claims.

CVS Pharmacy, Madison Ms- Cashier

January 2018-August 2018

●Greet customers as they arrive at the cash counter, and assist them in unloading their baskets.

●Ring customers’ purchases on the POS system, and provide customers with information on totals.

●Receive cash, or credit or debit card from customers and punch in details manually or through the card machine.

●Provide customers with receipts in exchange for payments made by card, and process cash payment according to the procedure.

●Assist customers in bagging their purchases, and ensure that larger bags are helped with, by leveraging help from the support staff.

Stein Mart, Jackson Ms- Sales Associate Cashier

October 2017- January 2018

●Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts

●Welcomed and greeted customers and offered friendly, knowledgeable assistance

●Entered all sales into cash register to record purchases

●Helped customers locate appropriate store locations of all store products, answered questions about products and provided solutions for various issues

●Maintained current knowledge of store promotions and highlighted sales to customers

●Educated customers on promotions to enhance sales

●Restocked, arranged and organized merchandise in front lanes to drive product sales

●Observed customer purchases in line and differentiated between standard portions

●Quickly and accurately counted drawers at start and end of each shift

●Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Mary Kay, Jackson Ms- Office Assistant

August 2017- November 2017

●Answer the telephone and courteously talk with each customer, offering her options including pick up or delivery, letting her know about new products, up selling so they can become familiar with new or previously untried products and receive any gifts with purchase.

●Customer orders - fill these as needed. Ask if order will be delivered or mailed. If you take directions to a customer's home, please write on the back of the profile and keep on file for future reference.

●Mail customer orders, or prepare orders for same day delivery, or use the customer delivery system.

●Encourage all customers to purchase in order to receive the current Preferred Customer Program gift.

Sonic Drive In, Jackson Ms - Carhop

June 2015- August 2017

●Promoted customer loyalty by efficiently handling food and service complaints

●Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products

●Maintained professionalism while dealing with high order volumes and quality assurance

●Checked completed orders for accuracy and bagged meals for easy carrying

●Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency

●Performed shift change tasks each day to keep store efficient and neat

●Double-checked order accuracy and food quality consistently.

●Answered guest questions and promoted special products.

●Count back money

EDUCATION

Murrah High School, Jackson Ms - Diploma

August 2014 - May 2018

Graduated with 3.6

Member of National Honor Society

Member Deca

Holmes Community College, Ridgeland - Associate degree Nursing

August 2018- Present

Prerequisites and general studies

Activities

National Honor Society

●Assist with the setup of a Career fair

●Charity Sale

UMMC Hospital

●Shadow an OB/GYN to support career interests

SKILLS

Interpersonal skills

Organizational skills

Teamwork skills

Communication skills

Management skills

Time Management

Leadership skills

Ability to adapt and adjust quickly

Computer skills (POS, Microsoft office)

Active Listening

Customer Service

Problem Solving

Front desk skills

Multitasking

Contact this candidate