Executive Assistant Customer Service
Resume:
Evelyn Christopher
Miami Lakes, FL *****
**************@*****.***
Excellent employee with outstanding administrative qualities and skills such as: Time management. Organization. Interpersonal skills. Customer focus. Public engagement. Communication skills. Creativity. Emotional balance. Hiring savvy. Digital communication and social media expertise. Growth mindset, delegation. Detail oriented.
Work Experience
Covid 19 site lead assistant/swabber/vaccine support
Nomi Health - Various locations
January 2020 to June 2022
Responsibilities: Provide lower-level employees with technical support, provide input during morning meetings before starting to work, ensure that all safety measures are implemented, remind company rules and regulations, set higher goals of service, receive and order supplies, provide support when required, teach new modalities and equipment management for patient's safety and test results accuracy.
Administrative lead
Simply Health Care - Miami, FL
September 2014 to December 2019
Responsibilities: Implemented working strategies to maximize productivity with less resources without compromise the quality of the service. Example: cross training, modification of the orientation process and content, and improve the communication effectiveness with lower-level employees, ensure clients satisfaction and support.
Healthcare Administrator
Jorge Alvarez Moreno, MD Family Practice and Surgery - Coral Gables, FL
August 2012 to August 2014
Responsibilities: Review Medical Records, insurance forms, reports, data input, changes of policies and objectives; prepare presentations, prepare annual budget, planned and coordinated tasks and projects of lower-level employees, supervised the billing and collection department; assisted human resources on the hire process and other administrative duties.
Practice Administrator
Miriam Casanova, MD. Family Practice - Hialeah, FL
July 2010 to July 2012
Responsibilities: Administered, serve as a mentor, and provide current information to each manager of the following departments: Human Resources, Facilities and Machines, Expense management, Legal, Accounting, Claims, Marketing, Strategic Planning, and Operations.
Chief Executive Assistant
Miami-Dade County
April 2003 to July 2010
Responsibilities:
Solve challenges with modern theories of leadership, management and negotiation; Integrate marketing, operations, personnel and financial initiatives; assess risk using financial, statistical and economic data, and create manageable solutions; responsible for managing the entire division, enforce effectively departmental rules and regulations, supervised unit managers, mentor staff, communicate and listen effectively with the community, staff, and governing boards, manage contracts and major expenditures, financial reports, handled long-term planning, develop and apply operating objectives and budgets, assist on the daily overall efficiency and delivery of customer service.
Education
MHA in Health Science
Kaplan University - Miami, FL
2012 to 2014
Bachelor's degree in Healthcare Administration
Kaplan University-Davenport Campus - Iowa
2010 to 2012
Associate's degree in Nursing
Florida National University-Main Campus - Hialeah, FL
Bachelor's degree in Nursing
Ashdown College of Health Sciences
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